Search Your Stoke Heath Hotels

Booked to stay here via a known 3rd party booking site.. So I take part responsibility for what I now write.. But I do feel perhaps more interaction from staff would've helped.. Especially as I had also emailed location and had communication about arrival time.. Anyway.. Shown to room, and as far as actual room decor and bed, no problem.. Very well decorated.. Ensuite had a small issue because the toilet was directly opposite the towel radiator, so we had to sit awkwardly to use it.. Just a little strange concept and not best for passing No2... Now, having enquired about food, we were advised by venu that they didn't actually do main meals, just cobbs, pork pies etc etc.. So not a problem, there is a fantastic gastropub 5mins down the road walking.. So we all enjoyed a fabulous meal & drinks there instead of using this location.. So, now the frustration part.. The £85 room rate doesn't include a breakfast.. So I didn't read booking form right then.. And you must book breakfast ordering the night before so venue can organise it.. So, couldn't staff mention that on our arrival to pay for accommodation...? Or when we returned before going to bed after having a drink at the bar?? We asked what time was breakfast in the morning?, why didn't they say something like you've not ordered any breakfast... Anyway, we left on time as you must be out by 10am the following morning.. For us, the £85 wasn't really good value for money..at just room rate.. Add breakfast. You're now almost £100 And I judge this opinion on the many locations we've stayed at worldwide that for less you get a far superior room and breakfast.. The following evening, we stayed somewhere else at £5 more, with a larger room, with far superior ensuite..4poster bed, veranda , nice decked out area And that charge included breakfast.. So I understand a pub with rooms has to make a living, but the cost just wasn't justified in our opinion.. Staff were very polite, no issues there.. Would we stay again when visiting the area ? Sorry.. It's a NO...

Stayed at this hotel for three days with work and was blown away. I was in the Garden suite.. which is basically one wing of the hotel! Three rooms in one, walk in to a hallway with a large dressing room to the right, through to a huge room with settes, coffee table and a fantastic luxurious four poster bed, then to the back of the room you enter a huge, traditionally styled bathroom with a huge free standing bath and separate large waterfall shower cubicle set in the wall. The food is outstanding, evey meal I had I was fine dining standard. As for the Staff, they have really made my stay memorable. Mia the duty manager was friendly, helpful, informative, fun to chat to and nothing was a problem, Nick the evening waiter was courteous, polite and again, nice to talk to. 'Lady' Catherine who served breakfasts was a breath of fresh air first thing on a morning and very pleasant. Even the room cleaners went out of their way to make sure you had everything you needed. The hotel is old, quirky but very well kept to keep the olde world feel and amplify it's history. Would highly recommend. Thanyou to ALL the staff for a memorable stay. Richie.

Positives- Friendly staff. We got a refurbished room. Nice and clean room with very fresh decor. All power points have USB points. No need to bring chargers just cables. Free guest wifi. Fridge and safe in the room. Access to pool, spa and sauna suite included in room rates. Bar food is excellent, perhaps a little too pricey. Clean towels daily. Blue badge parking at front door but only 3 of them there are another two spaces nearby that could be allocated. No EV charging. Negatives- Power sockets at the headboard are out of sight and difficult to reach. The toilet requires you to sit 45 degrees for a sit down job. The shower door entrance is very narrow especially for a more portly figure. Phone to room not connected requiring me to lie down on the floor to access the jackpoint. No hair dryer but after reconnecting the phone reception sent one up in 5 mins. Bedside light not working. Breakfast was disappointing. It would appear a coach tour party had raided the place 30 mins previously. Tea spoons would be nice too. Hot food was just warm except for fried eggs which were hot. Cereals and juices were depleted. Air con control hanging off wall and not working. Fan provided. Not informed of this issue. Unable to open window at night due to proximity of M5. Overall- I would use this group again and hopefully these small but not insignificant matters are dealt with. The rooms for 2 adults are reasonably priced at £63 per night that includes breakfasts and leisure access. Near M5 but not close to either junction 4 or 5.

We arrived last Friday some how we had a room for two but there was three of us so we went back to reception and the girl was lovely she changed the room straight away and got a sofa bed fixed up for us. Had a great nights sleep. No noise through the night. The room was grand it was clean and we were only there for one night so it suited us fine. Breakfast was good they had a lot of choice. The only thing was there was no fried eggs which is what I love. Apart from that is was good. The staff were very helpful and I would stay here again.

Great value for Money hotel with excellent staff. I’ve been staying here on and off for the last 3 weeks to support my Son who is working away from home for work. I cannot thank the staff for their help, service and professionalism enough. This isn’t a 5 or even a 4 star hotel but its clean, fabulous value and has friendly and attentive service. The staff have helped me work form the hotel, stay in comfort with my son and gone beyond the call of duty on many occasions. Thank you, I wouldn’t hesitate to stay here or recommend the hotel, for a friendly, great value stay with service and amenities. Well done all the team!!

The property is stunning in terms of the surroundings. I had a slight issue on my way in finding it as the signage on the country road isn’t very clear so I drove past the turning twice. When I arrived again the signage isn’t very clear about where to go and park. There are signs for reception but they are coupled with signs for a teachers union which I personally found confusing as I was unsure if I was in the correct place. The staff were super friendly and helpful during check in, and in the bistro bar. The pricing in the bistro bar was also very good, I had a pizza and a large glass of wine which was all very enjoyable. My room was well presented, and clean. The bathroom looked like the towels had just been replaced but not cleaned as there was hair which looked like someone had just shaved over the sink and the shelf. The shower had a few hairs in also. The hairdryer on the wall in the bathroom wasn’t great, I believe if you simply swapped these for normal hairdryers they would be much better. The breakfast was good, there was a good selection of foods and drinks. Checkout was easy also. Overall a good stay, with slight changes it would’ve been a great stay!

As a wedding venue, the Old Rose and Crown offers exceptional value and creates unforgettable experiences. Dawn, Andrew and the team were so warm, welcoming and helpful on the day. They went above and beyond to ensure our day was special. The venue is so intimate and unique, located in beautiful surroundings, that our wedding day was made unforgettable, and we will cherish it forever. The option to hire rooms is so convenient, and the standards of the rooms are very high. The chef and his team were amazing and all of our guests were bowled over by the food. The evening buffet in itself was an absolute feast and the wedding breakfast cooked to perfection. If you are looking for a venue that will deliver real value for your money and give you a wedding day you will look back on with happy memories, look no further than the Old Rose and Crown.