This is the second time I’ve stayed at the Radisson Red in the past month due to flying from Heathrow. It is also the second time that checking in was chaotic, with the self check in computers not working and this not being resolved with increased or quicker staff. Moreover, the staff have a habit of not making eye contact with you, not acknowledging you, not really managing the chaos or reassuring properly. In the end, I waited in a queue for around half an hour to check in. People are naturally tired when they get to an airport hotel- the staff need to show some awareness of that. Then in the morning, I asked when the next shuttle to heathrow was and was informed, 2 minutes. I waited for 25 minutes and no bus. I went back to reception to ask what was going on and was told ‘it’s heathrow that run the bus, not us.’ It was yet more unhelpful at tidied and an unwillingness to be at all accountable.
Check in a bit slow, we booked room with queen bed and sofa bed (for our 9y.o daughter). Upon check-in, attitude was you only booked for 2 people and were “put out” when asked to prepare sofa bed ASAP (just off a 10.5hr flight). Eventually sofa bed was set up (again by a guy with bad attitude). Plenty of choice of hotels around Heathrow so I will use a different hotel next time. This is not typical of service I am used to from Holiday Inn group.
It was a good stay, smooth and easy check in. Good location. However I feel housekeeping could have been a little bit better. Sometimes I spend the whole day out and came back only to find my room not done and they end up coming late at night to ask if I would like to have the room cleaned.
Very Good
129 reviews
4.0/5
Price from
PHP 4,552
per night
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I enjoyed staying overnight at this hotel as it was close to the airport and my flight arrived too late for me to take a train or coach to Manchester. Initially there were some delays as they couldn’t find my booking, but it was a small misunderstanding as my name is quite long!
The room is spacious and clean, and would recommend for an overnight stay especially if your flight arrives later at night.
I also liked that they provided water in glass bottles!
Stayed here for a short layover and its quite near Heathrow airport!! Took a bus from the airport, about 15-20mins (excl waiting time) and we reached.
Check in: Swift, maybe cuz it was 11+pm hehe
Service: Great, there was a night menu from the hotel resturant next door and our hotel staff took the extra mile to collect and bring over to reception for us 🙏
Food: Morning breakfast was a classic american brekkie buffet, it was quite good.
Comfort/cleanliness: Bed was comfy, clean. Toilet was huge and very wheelchair accessible but shower area was a little small when curtains are drawn (and if u accidentally touch the wet curtains its SO COLDDDD 😳 toilet wasnt the best looking cuz it looked like public ones but overall still ok
the hotel is super clean and quiet. the location is great, very close to Heathrow Airport, with only about 7mins car ride from Terminal 2, which cost me 16 pounds taking the black cab. you can even see the runway through out the window if your room is in good position (mine is. the breakfast is great too, with many options and all taste good.
Last minute reservation due to a flight delay causing unexpected overnight stop. Booked on trip.com, arrived to the hotel about 10 minutes later. The bar had great options and staff were friendly. Great room, all needs met!
With a stay at Room in Guest Room - En Suite Shower Room Double Room With 1 Double Deyr in Hayes (Heathrow Villages), you'll be within a 15-minute drive of Windsor Castle and Royal Botanic Gardens, Kew. This guesthouse is 10.8 mi (17.4 km) from Wembley Stadium and 11.2 mi (18 km) from Kensington High Street.
This smoke-free guesthouse offers complimentary parking nearby.
Free self parking is available onsite.
Bathrooms have showers and complimentary toiletries.
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The environment is very good, recommended, the price is right, hygiene: very clean and hygienic. Facilities: Facilities are okay.
Environment: The environment is very good, spacious and bright. Service: The service is very good and polite.
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