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Rung ahead to inform them we would be arriving early. Not a problem as room will be ready. Arrived at 2pm & told no check ins before 3pm, so sent to the local pub for an hour. All very friendly when we went back & paid for the room. Then the customer service was zero. TV was not working or tuned in. Owner failed to respond to any messages about this, so we had to go out to watch the football that we planned to watch in the room. There was a list of RULES on the wall that filled 4 A4 sheets proving the point that the business was more about the owners convenience than the guests. Despite this, the room was clean, tidy & the bathroom was superb. The owner just needs to learn about customer service.

More distinctive, breakfast and dinner are good, like retro hotel friends should like

This is a nice hotel with good sized rooms. Staff are friendly and helpful and there is a nice bar in the reception area with reasonably priced drinks and snacks. The location is a little further out than expected, however there is a bus stop literally outside the hotel so getting to central Brighton isn’t inconvenient. I would stay here again.

It might have been rated a 3star establishment back in it's day, but I strongly suspect since they had their rating they let anything that goes wrong stay wrong. Whilst our room that we stayed in for a week was large and clean, the hairdryer didn't work, curtains were falling down and had stains along with the carpets and couch also being badly stained, The wardrobe doors didn't close, the two single beds pushed together had no headboard and the double sheet on the bed wasn't wide enough to cover the 2 single beds. The beds were comfortable enough though. On the 1st night a window was smashed on the landing stairway. It took them 3 days to clear up the glass on carpeted floor and window sill. I'm not sure what makes a hotel, a hotel, but as I can only think it's 24hour Reception then that's how they get by as there was no kitchen, bar or any other 'facility'. In the 7 night stay they only do housekeeping once (though if we'd have asked for extra I'm sure they would have obliged'. They took away our large bath sheets on that one clean and were replaced with small bath towels. We had hung them up so I thought that was meant to mean we didn't need them replaced. I did ask reception if they could provide any of the large ones but they'd gone to the cleaners. The location is very good, close to seafront and bus routes. The staff we did encounter at Reception were friendly and helpful which is why I still rate it 3 out of 5. The area is very expensive and this was a reasonable price for it's location. having said all the above if I need a place to stay for less than £90 a night I would book again.