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The Frogmill has a lot going for it - beautiful location, nice decor, great restaurant, lovely staff. However, this genuinely was the worst overnight stay we've ever had in a hotel. And the fact we paid £192 for the privilege added insult to injury. The room was right above the bar/restaurant and there was a ceiling-mounted speaker directly below our floor. Music was playing until 11pm and started again at 8am, waking us up. Staff were understanding in the evening when we asked them to turn it down so we could sleep, but even at the lowest volume it was audible in our room. The worst thing, though, was a pair of blokes in the room above ours coming back drunk at 1am and blasting music from their speakers - we went up to ask them nicely to turn it off and they almost immediately turned it back on again. When we went back up they were quite threatening. We then called the night number for the hotel (the reception isn't manned but a mobile number is provided for out-of-hours) and every single call went to answerphone. We only managed 2 or 3 hours sleep before the breakfast music and the cleaners (whose supply cupboard was next to our room) woke us up. If this were a chain/budget hotel I would just let it go and chalk it up to the luck of the draw, but to charge just shy of £200 for an experience like this leaves a really bitter taste in the mouth.

Our third stay at the Wheatsheaf in the past couple of years, and as usual it did not disappoint - from the yummy full English, to the comforting sight of other guests' friendly doggos calmly ignoring the waft of bacon from our table. We had family dinners and family breakfasts (for 7 in a cosy private room) and all were delicious and gave me plenty of fuel to counter the comments I get in the US (where I live) about British food. The daily fresh baked treats were a lovely touch to our very comfortable room. We'll be back!

Stayed here for one night this weekend. Had such a lovely and memorable stay. My sister advised the hotel that it was my birthday and they really added the personal touch to make me feel special. Special thanks goes to Erin in the spa who was so lovely and welcoming, he is a real asset to your hotel. Our room was lovely overlooking the gardens. Great location to explore Cheltenham as only a short taxi ride away. We had a spa treatment and used the pool area which were all nice. All staff we spoke we were friendly and welcoming. The cookie on arrival is also a nice touch. I would definitely return to this hotel 😊

The traffic is very convenient, very close to the attractions, cost-effective, so stay here often, I like it hahahahaha