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When I phoned to confirm the time we would have dinner after arrival was told the restaurant was closed for a charity do. Booked hotel back in November and coming a long way wanted to eat in because the hotel had a good food recommendation and resident parking. We thought oh the actual dining room booked out but on arrival after a terrible journey from N Herts were greeted by no residents parking left due to party it was dark and raining, and the entrance hall was packed with people as well as public rooms they were sitting on stairs etc making takig cases in difficult. Ok it was for a last minute event for a good cause, but this was not professional when you are also an hotel. My double room for single occupancy had been occupied by a heavy cigar smoker. I was moved after our son and partner came in and agreed not good. The rooms were both doubles and very very crampt around area for dressing table, tiny shelf for making drinks and clothes open hanging rail. Our sons room was more spacious but did agree not idea hanging space. Both en-suite showers were no more than a trickle. The rooms were clean. The beds were also very comfortable. One of our party had a brunch meal and that was deducted as goodwill gesture. My son and partner very much enjoyed their two full English breakfasts, my second breakfast I asked for poached egg but two arrived untrimmed stacked on top of two slices of toast and on a cold plate !! Very unappetising. The staff were all polite and helpful which was a bonus

We spent 6 nights at the Crown, coming from Canada to visit family. All of the Staff were extraordinary. The hotel was clean, and tidy at all times. All of the staff went above and beyond to accommodate us. Special thanks to Karl who made us feel extremely welcome and Dave who went above and beyond to make sure we had everything we needed. The pub was warm, cozy, with a beautiful open fire. Food was great. We will definitely being staying there again. Thanks for everything guys!

Bathen House is simply phenomenal from the mixture of old and modern aesthetic that screams class, elegance and luxury to the squeaky clean, serene environment and the oh so polite staff that were always available to help and make your stay as comfortable as possible. It was such a remarkable experience and I would definitely go back again. I absolutely loved my stay at Bathen House and I swill always recommend. It was the best Easter Holiday and Experience.

The suite was upgraded to a family suite. Very British country hotel, I didn't expect its restaurant to be Rossete three stars, no wonder the breakfast was better than the Savoy Hotel in London. After eating dinner, it was unexpectedly good, and the bread was unique. The hotel's garden is also a natural English garden, which is the kind of small mess that has taken a lot of thought. In addition, the cookies sent every day are so delicious that they become my daily thoughts.

There is a little distance from the sights and places to eat, walking during the day is fine, and the night is a bit desolate. excellent service. If you don't arrive at the check-in time, you can store your luggage first, and check-out time is earlier, but you can also leave your luggage when you return. The room was not big, but it was very comfortable. Will consider coming back.

Just returned from a 2 night stay and the hotel was spot on ! I had to ring the evening before as I had booked the wrong date, Sam was super helpful and continued to be so when we checked in the following day and he was on reception, greeted me as a gold member . He had a room ready and offered an early check in, and even accommodated ensuring I had a quiet room. Breakfast was better than expected considering it was included, and there were plenty of extra tea bags and coffee sachets by the lifts if you needed more for your room. Staff were friendly and room was basic but comfortable - as advertised ! Big thanks to Sam, as this trip could have started very differently ….. Will definitely work myself back to platinum with IHG now. :-)