Best Polmont Hotels

The staff are excellent, very friendly and ensure your stay is enjoyable. The rooms in the hotel need updating; I would not choose to stay at the hotel again due to the rooms being quite basic for a 4*, and no safe in the room either. The restaurant area is nice. The bar area could do with an open fire, which would be in keeping with the property and, due to the bar's location can be quite cool. I found the lockers difficult to use; there are no instructions when trying to use them, only in the reception area. I did ask someone to show me, but they were too busy apparently, so I asked another customer to help me. There was no concession for late checkout on New Year's Day; however, upon request, this was granted. You also have to book for breakfast; therefore, on New Year's Day, I had to get up for 9 am to go down to breakfast, which was not ideal. I had paid for the trip online when I booked; however, when I came to checkout, I was charged the full amount again and was informed that there was no log that I had already paid, but when we arrived and checked in, it was acknowledged that I had paid, it was a good job that I had the email displaying that I had paid. Upon further investigation by the hotel, it was noted that I had paid. I thought that I had read somewhere that there was an option for a set menu for NYE, but al a carte was still an option however this was not the case. The food was ok. The stay was made better due to the friendliness of the bar and restaurant staff, all credit to them.

It was good but just little far from airport

設施：和好朋友相聚真的太適合來這了，每年都會來兩三次，已經成為我的聚會必備了 衞生：環境非常不錯，很出片，推薦想拍照的姐妹來！ 環境：點了好多吃的，味道真的沒得説，尤其配上店裡的飲料，絕了呀 服務：店裡的裝修風格感覺很簡約時尚，又帶點小特色，很適合📷拍照噢

really good stuff

Location, room, environment are very good. Traveling in the peak season, not panic, not rush. The hotel gave us a feeling of being comfortable.

We loved our apartment- like a home away from home with everything that you need for a comfortable stay. Location is superb, right in the centre of town and an easy walk to lots of lovely pubs and restaurants. Will definitely book again.