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Went for afternoon tea with my sister to celebrate her birthday Had a table on the terrace with a lovely view The tea was really good Sandwiches lovely and fresh with a good selection and very nice selection of cakes too Would definitely go again we had a very enjoyable afternoon Used a buy a gift voucher which was also no trouble for the staff who were very friendly and helpful No complaints at all

Superior location. The hotel has good facilities. In front of the gate is the river. It's safe, too. I do a lot of running in the morning. Next to it is a new shopping mall. Later, I found that there are many noodles to eat. You can also see the scenery outside. Very good.

We stayed here for two nights while visiting Gloucester. The hotel was well run and clean, two staff on reception, and we were greeted by another member of staff and offered a cold drink as we had to wait for a few minutes to check in. Breakfast is a buffet but the quality of the food was decent although they had unfortunately not had a delivery of sausages on the Bank Holiday Monday. We didn't eat in the restaurant or drink in the bar as the prices were too high.

Very convenient location a short drive from the M5 and it has plenty of free parking. Easy check-in with a friendly receptionist. There is a lift, handy as our room was on the top floor (3). The room was a Standard Double but was very spacious and there was adequate storage for our 2-person 3-night stay. No air-con but the windows could be opened a few inches and heating was easily controlled. All was clean, tidy and in perfect condition. Our bed was very comfortable with plenty of pillows and a warm duvet. It was quiet at night with little road noise. The room curtains were very efficient, best set your alarm to avoid sleeping in. Also was desk space with an office-type chair and a long sofa that presumably can be the third bed, a TV, hair dryer and tea/coffee making facilities. The free WiFi was fast and reliable. The bathroom was also spotless and had that clever door arrangement that enables the whole bathroom or just the WC to be made private. The spacious shower was excellent with a shower gel dispenser. The attraction with HI-Ex hotels is the included breakfast, so there are no costly shocks you often get with budget hotels. Unusually, but very welcome, it opened at 6:30 a.m. The food offer buffet was more than adequate, hot sausage, bacon, beans, scrambled egg, plus a choice of cereal, croissants, toast, and fresh fruit. Tea/coffee of course, plus baps so if in a hurry you could make a bacon bap and dash off. If you can't find anything to like here then you really are hard to please! As all the staff were very friendly and helpful this made it a lovely place to stay and I wouldn't hesitate to come back.

Hotel is modern and clean. Rooms very spacious and comfortable quality bedding. Large bed. Shower and bathroom clean and modern. Nice touch with bottle water and hospitality tray. Breakfast was TERRIBLE. Food run out, waiting lengthy time for restock, tables dirty, poor selection of tea, milk (non dairy) and breads. Continental platter was ham and cheese- embarrassing! No eggs for 20 mins. Plates burning hot, sausages. Really cheap and didn’t even taste like sausage! Worst breakfast ever eaten in a hotel. Shame as the rest of hotel was good in every way.