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The hotel is generally very good. The staff are all very helpful and the food is of good quality. The issue we had was that two hours after our arrival at the hotel, my husband decided to take a shower. Due to the hotel not providing any nonslip mat either in the shower or on the floor, and the fact that the shower tray did not have a lip meant that the water came out onto the floor which made it very slippery indeed. This had obviously happened previously as the bottom of the fire escape door in the bathroom was clearly rotted at the bottom through water ingress. The only item the hotel had provided was a small towelling Mat which he put on the floor and obviously it was no use against the very slippery water covered floor and he fell awkwardly, causing extensive swelling, pain and bruising to his elbow and arm. I contacted reception to have this put into the accident book and ask for a first idea and We were given ice to put on the elbow to ease the swelling. We were also offered a different room but were told it would not be a feature room, which we refused as we had paid for a feature room. My husband is disabled in any event and during our short break away he was unable to sleep much at night due to the pain in his arm, which worsened when we arrived home. The night this happened, he didn’t feel like eating in the restaurant so we asked if we could order from the bar. The hotel bought bar food to our room and I was a little surprised to see they had still added a service charge onto the bill for that evenings 2 sandwiches and coffee. We stayed for a further three days, as planned but did not use the shower again during our stay.

Originally chosen for being in walking distance from the centre of Cirencester, as well as good reviews. It was a time of torrential rain in the local area, but the warm welcome we received and the excellent level of hospitality and friendliness experienced throughout our stay made all the difference. An historic building with steep narrow stairs to some of the upper floor rooms, it suffered from some unfortunate water leaks during our stay, but the staff kept smiling and looking after everyone despite the problems. Outstanding level of service. The breakfasts were amazing and the evening meal was top quality. We will certainly re-book if we are in the area again.

We stayed in a signature room, when I opened the door the room was so small that the door would only open half way as it was so close to the bed. You need to be slim to get in these rooms, and don't take a suit case or you will only be able to get it into the room turning it sideways. The rooms are fine nice decor but very dark due to the scaffold outside the window. The Hotel phoned me a week before arrival to say the courtyard was closed due to works going on but never mentioned the scaffold. Whilst we were at breakfast the workers on the scaffolds managed to open two of our windows and decided to sweep dust and rubbish around on the scaffold which started to come into the room. We also had to put up with disgusting foul language from the workers. We told the lady when we booked out, she said 'Oh deer, hope your next visit will be better` never again. These people are amateurs and should have never let those rooms with the noisy works going on. However Breakfast is good.

The location is very good, in the city centre. The hotel is very new and very design. The room is very spacious. The hotel should have been transformed from a historic building. If you park your car, the parking lot at the entrance of the hotel will stop at 6pm-8am, but you can only park for two hours at other times. I will arrive after six o'clock, go directly to the meter to pay, you can stop until 10 o'clock the next day. If it is going to take longer, the hotel will recommend stopping to a public parking lot a little further away.

I can't fault the hotel itself is gorgeous, perfect location and food for both breakfast and evening was incredible. The aesthetic is everything you would want in a Cotswolds escape with scenic walks surrounding the area and incredibly lovely staff. The food was some of the best food I have had for a while! The however - we were pre warned a couple of weeks before our arrival about an event taking place. I rang to ask how the noise would be, and would the bar or hotel spaces be affected to which we were told we wouldn't hear anything and no they would not, which was not the case. Until 11pm it felt like a nightclub, we had come for a quiet escape but instead had wedding music and singing and shouting, also using all of the bar area. Felt quite disappointed about this, mainly because we just wanted a quiet weekend in what would have seemed like a cosy and quiet place but instead it was chaotic and loud. We would have happily rebooked and enjoyed another weekend which wouldn't have felt as overstimulating. We did ask at the time to which we were just apologised to and it would go off at 11pm. There is always this risk when booking a hotel which has a venue, but equally if we were told when we rang this was going to be the case we would have simply rebooked.

The room is bigger, the facilities are complete, the surrounding environment is invincible, except for the price, there are almost no disadvantages, maybe this is the sufficient reason for the peak season price! Haha, the hardware conditions and software services are good, but the credit card deposit is a bit special. The room fee has been paid in full, and the credit card deposit is also required. This is the only time this happened during this trip to the UK.