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Check in easy, lady on reception extremely helpful and polite. Observations Room 8 - doorknob and lock could do with replacing, a good tug and it could probably have come off in the hand. The bed is a small double and the mattress is a cheap one. Why hotels are not all using firm memory foam mattresses is beyond me. Quality of sleep is the most important thing when away. Thankfully only had one night here as my back would have not put up with another. Pillows (qty 3) were flat and provided little or no support and had to ask for another one which was provided but no better. No telephone to call reception even though the card in the room with information on tells you about phone. Fire escape picture not in a immediate location to see and when we did find it - it was not for that room!!! No plug in the sink. Only 1 bath and 1 hand towel provided for both of us. Had to ask for another set. Shower was ok when you eventually got hot water (had to run the shower for a good 10 minutes before any hot water ran through) - the shower was rusty and the tray that you put your shower things on had been broken off which left sharp exposed edges which could cause injury. Breakfast was nice but no alternatives were offered if you didn't want mushrooms (an additional item should be offered instead). Plenty of juice and drinks available along with cereals. Now I am no snob by any means and it should not matter how much or how little you pay for your room, you should get value for money. You should be able to have a restful nights sleep but this wasn't the case for us. I mentioned this to the chap on check out and he stated he would let the owners know. Before we left, a visit to the toilets was had, the ladies - well i have never been to a bathroom where you have to squeeze into the cubicle as they are that small that they hit the toilet!! On the back of the door was an advert stating it was the best hotel to hold a wedding etc and my first reaction was really???? Sadly I would not use this hotel again.

Brilliant stay at the Boat and Horses !! Extremely clean room , a huge cosy bed , tea , coffee , biscuits and even hot chocolate supplied each day and such lovely welcoming staff - especially Dale on reception ! Canal view family room was excellent- very roomy and no noise at all ! Restaurant attached to the hotel for a great hearty breakfast that was included in price and lunch and dinner if needed with a great selection of food !! Would I stay again - absolutely!! 10/10

Stayed here for one night whilst visiting family and the grounds are lovely, but the room didn’t feel like a 4 star hotel and I was very disappointed in the state of the bathroom. The shower head was corroded and black and I had to complain to front desk, as I definitely wasn’t going to shower my one year old with it. They said they were fully booked so couldn’t change my room. As an alternative, I suggested that they change the shower head and the staff member said they would speak with the general manager. She came back and said he agreed to change the shower head and they did so relatively quickly. I also mentioned that I thought the sink may have been leaking. The manager checked it and said he didn’t think so, perhaps the water was from cleaning, but he put a towel behind it just incase. In all honesty, that’s the type of resolution I expect from maybe a 3 star hotel. I would say this initial experience dampened my stay. I was worried about what else might not have been cleaned.

I booked a triple room at the last minute due to being let down by a booking elsewhere. I booked it without breakfast. On arrival there was plenty of parking as advertised. We were greeted by friendly staff. Breakfast was offered if needed.We were taken to another building by the side of the hotel. It was a large apartment which had 2 double bedrooms,one of which was ensuite. There was another bathroom and a well stocked kitchen. It was clean and heating being on was a bonus. There were fans supplied if needed. We were there for an event at the AO arena. The metro station was only a few minutes walk away and a one way ticket into Manchester was only £2.90 an adult. After the event we could get a metro back which was a bonus as it was late. We slept quite well but the road noise could be a problem for some people. Being allowed to check out at 11am was also good. This hotel is great value for money.

Good facilities and arrangement