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The room was spotless and nicely furnished with THE comfiest bed! The bathroom was large and there were copious fluffy white towels (but no bathrobes as described). The views were tremendous and it was really close to Durham. The lounge area was lovely and accessible all the time. But…the breakfast was self-service continental style and we (and the other couple staying) loaded and put on the dishwasher which we’ve never done in a B&B before! The bedroom is within a conservatory and it was sooo hot. On our final night we asked for a fan as we couldn’t get a breeze from the window as the conservatory door was closed at night. The fan made for a better night’s sleep and I would suggest that the rooms have one in there permanently. On the confirmation email it did say that guest rooms were not guaranteed noise free. Maybe a touch of an understatement! We could hear the man next door having a good old yawn and if we weren’t talking ourselves, we could hear their conversations. Eeeek. It was a lovely location but I did think it was expensive. We used our Christmas present BuyAGift ‘2 night luxury stay’ vouchers and as we stayed a 3rd night, we paid the difference which was £230! Ouch.

My wife and I, along with our dog, stayed for one night en route to Scotland. The check in process was swift and efficient and we were allocated a courtyard dog friendly room. The room was clean and the facilities fine for a one night stay. We ventured in the bar for a drink and were served and told we were welcome to sit anywhere in the bar. We stayed in the bar for an evening meal and the meals were very good with large portions and well cooked. I especially loved the home cooked chips which came with the scampi. Drinks were reasonably priced as was the food. After dinner we sat out in the lovely beer garden with more drinks until the temperature dropped. Breakfast the following morning was excellent, with a continental selection and a huge cooked breakfast, Staff were all very friendly throughout our stay and we felt our dog was welcome. All in all, an excellent first visit and I would not hesitate to return if we travel this way in the future.

I rate this place very highly. A very warm welcome as soon as we entered. The room was very comfortably decorated. The bathroom was lovely and the quality of the towels and bed linen was good. The bed and pillows were very comfortable - even for my husband! The breakfast was excellent and the service was friendly. There was nothing more you could want. They even had delicious homemade jam! A really great experience all round.it is possible to walk into Durham centre from here too

This is a great place to stay! The staff are very kind and helpful, the rooms are wonderful - lots of power points in useful places! - and the location is lovely, close to the railway station, a short walk into the centre and some beautiful riverside walks. I’ll definitely be back.

1 night stay in the penthouse for lumiere weekend with friends. Fantastic accommodation close to everything. Gillian was wonderful and really helpful, Balloons and a birthday card were supplied in the room as it was my sisters birthday, really lovely and appreciated. Gillian went out of her way to make us feel welcome and explained everything to us on arrival, even got us into our room early. We stayed Friday night and weren't really bothered by too much noise, although ear plugs are provided as rooms are above the bar. The bar is great, good selection of drinks and they have a stamp card scheme, for residents it's buy 3 get 1 free. Live music on Friday night's, although unfortunately the singer wasn't able to attend due to parking issues with the lumiere event on. No breakfast option but lots of options close by, we went to chapters for breakfast which is a few minutes walk across the bridge(delicious) the room was more like a small apartment with a small kitchen with cooker/hob and fridge. Large double bedroom, single bed and sofa bed in living room. Bathroom with shower over bath, it was massive considering we were only expecting a room. Everything was spotless, no dishcloth though so couldn't wash our chips. Fantastic value for money and wouldn't hesitate to book again! Thank you to all at the city rooms!

Good value if you stay for 7 plus nights on a long stay rate. Was happy with the size and facilities in my Queen room, however it was very hot and the aircon didn't work. The hotel is set in different (linked)buildings and one of the buildings was noticeably hotter both times I've stayed there in April and May. Both times the hotel upgraded me to a room on the riverside which is much cooler (with working air con) and with a view of the river. The housekeeping staff are friendly and nothing is too much trouble. Lots of choice for breakfast and buffet kept topped up. Really enjoyed my stay - both times. Great location too!

Second visit to this great hotel in an historic building. Reception staff are consistently excellent, friendly and helpful (apologies I am not sure of the girl who helped us out during our stay, but she was super professional). Restaurant staff are also super - front of house, and all the team superb. The rooms are spacious and very clean. The bar is fab and a great space to relax. Only one minor suggestion is to give the coffee bar staff some professional barista training - it’s a plus point for the hotel to have a good coffee bar.

Great boutique hotel with quirky comfortable rooms in a fabulous quiet location but close to attractions and amenities. Great breakfasts!! Brilliant staff , Amy & June are superstars , very friendly and super helpful , made it a fantastic stay