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Very clean and super friendly staff . The room was lovely and spacious plus had a wardrobe . The bed was super comfy and we had a big bathroom , bath towels and hand towels provided , also shower gel , shampoo and hand wash . I will definitely be back again after fantastic stay

AVIOD, HONESTLY DO NOT BOOK THIS HOTEL. Stayed here as we went to see Coldplay at Wembley. Only good points: Location Price Was going to take pictures but honestly just never want to remind myself of what we stayed in. Just pay the extra £100- £150 and stay at holiday inn/ premier inn/ travel lodge. Just any other hotel really! The entrance was nice and the staff are very friendly and extremely helpful but very slow. Check-in was stated to be from 2pm. We arrived at around 2:30pm. We didn’t get into our room till around 3pm as if took ages to check in and when we finally did check in our room wasn’t ready for another 10/15mins. We were walking up to the room and got a little lost, a gentleman did help us to our room however, like I said the staff are friendly, just very slow at the front desk. Now for the worst part. Our room was absolutely dreadful. Filthy, marks all over the walls. Awful carpet that was dirty, I did not feel safe/clean to just walk about in socks. Someone had used the soap holder near the sink as an ash tray. There was a kettle and cups to make yourself a drink with but didn’t use them as was so traumatised. The door to the balcony did lock but the window didn’t so didn’t feel very safe at all. There was a bottle of beer left on the balcony from the previous occupants, it also absolutely reeked of urine on the balcony. I assume which ever lovely person most likely male couldn’t be bothered to get up and use the communal toilets. The TV was basically hanging off the wall. The only good thing about the room was the bed/bedding was clean and it was somewhat comfy. Now for the other worst part. The communal toilets and showers. I don’t mind communal toilets and showers so long as they are clean, I have used them before when caravaning, when I was a child. The ones at this hotel had honestly never seen bleach, EVER. Mold everywhere, stank so bad. In the sink someone with a thick beard had a shave and left their hair all over the sink and stuck in the plug hole. They also left their dirty razor just lying there. Absolutely disgusting. It said on the toilet door that the communal toilets where cleaned hourly, this is an absolute lie. I wish I had taken pictures but honestly didn’t want to remind myself of this terrible stay. Breakfast was included but didn’t bother, with the state of the rooms, toilets and showers. I dread to think what the kitchen is like!!! Was going to raise concerns at the hotel but what’s the point for £94, didn’t want to make an already terrible stay worse by getting myself worked up even more. I did tell reception about the sink with hair in and they did say they would send someone up to clean it. If didn’t use that specific toilet again though so can’t comment if it was actually cleaned. Just honestly don’t bother, don’t book it and think ‘our room will better’ because it won’t be. We walked past rooms being cleaned with the doors open and all of the rooms are absolutely filthy. Ju

The location of the hotel is relatively good, nearby is the queen's park station, nearby killburn is very convenient for eating and supermarkets, the room is on a relatively quiet side road. The hotel is a house remodeled, there are about 11 rooms, each room has its own bathroom and kitchen. Our room is very small, very small, almost impossible to open the suitcase (other rooms seem to be ok), and the dust on the ground is relatively large, we bring our own slippers, we change slippers when we return to the room, I think the landlord did not mop the floor , After taking a shower, the house is full of footprints. The hotel provides shampoo, shower gel and hand sanitizer. Of the four hangers, one of them is still torn. It may be a hanger that the tenants bought clothes before, and there is no place to hang the clothes after washing. There is no way to completely put down the curtains. The quality of the bed is relatively poor, and the bed is stiff after 5 days of staying in the UK.

Booked this hotel for my friends to stay at after a concert. Hotel is a good distance away from underground. Only a 4 minute ride on tube to Wembley Park where we went for the concert. Able to request early check in as well. Breakfast isn’t included but you do get a discount voucher for a Wetherspoons down the street from the hotel. Near supermarkets and eating establishments. Checking in was easy and staff were friendly. However, the hotel room wasn’t great. Carpets were not very clean. Dirt marks were visible on the carpet. There were 8 plug sockets in the room and only 2 of them worked. The bathroom is small and does have mould on the walls. Room does get extremely warm even with windows open, you do get given a fan but we couldn’t use this as the only working plug sockets were not in a place where a fan could be plugged in. It is noisy outside but this is no fault of the hotel. If you’re just wanting a place to put your head for a night, then the hotel is fine. If you’re wanting to stay in the hotel for a trip then wouldn’t recommend and may be better to pay but extra for a different hotel.

Excellent newly fitted hotel. Very efficient staff - really nice direct and helpful nature! Hotel room was very good - clean (spotless!), comfy double bed. The shower hot water was very very slow to come - had to run it for 5-10 minutes to get hot water in the morning for a shower. Good when it finally came though. 40 minute walk from Wembley station. 15 mins walk to nearest Tube station. We forgot our toothpaste and they gave us a big tube for free. We also onto paid for one breakfast - when we came to pay for the second breakfast they didn’t want to take any money! Very kind. Generally very friendly and family feel to the hotel. Thank you.

For context I feel I have a low standard of what I accept from a hotel. I am happy as long as I have somewhere to put my head down at the end of a busy day exploring. I don’t feel I have ever had any real horror stories from hotels…. Until I stayed here ….. Whilst we did try and book cheap for our trip, I feel the room we got was below standards. Admittedly I have never encountered this at hotels before and so forgive me if this is commonplace but you have to enter your keycard into a slot of the power in your room to kick in. This was not mentioned to us on arrival and when we went back down to ask about it we was met with an irate response from the same staff who had checked us in without mentioning this apparently valuable information to us less than 15 minutes before. As for the rest of the room, it had obviously had the most half arsed clean possible. Im sure the mentality is that if the beds made surely they won’t notice the rest of the dirt. We had a lot of dust and cobwebs, the toilet had marks over the basin and the aircon was basically unworkable. The blinds did not function at all and the window didn’t stay open at all air which meant the room was not ventilated at all , which is not ideal to say the least on a summers day. I will give praise to the member of staff we approached about this who subsequently left us a fan when we came back after an evening out. He was very helpful and that was appreciated. Subsequently though we discovered the shower leaked out whenever you started to run it. Meaning mopping up a lot of water during our stay. There was also a lot of obvious wear and tear that had happened to the room, which whilst is part of the hotel experience. It beggars belief that some of the black mold in an already poorly ventilated bathroom would be left to grow in an environment so focused on customer satisfaction. It seems they missed the memo on customer service and experience here. So to sum up of you don’t fancy anything resembling a clean and presentable environment and being made to feel any objections to such an environment is an annoyance. Stay here I’m sure it’ll be great for you!!!

My sons want me to write this: a great hotel in this trip around the Europe except the Barcelona one; that one was exceptionally nice. This hotel is so close to Wembley and ofc to Wembley hub, and that makes transportation very conveniently. Buy the daily ticket for zone 1-6 except you need to go airport. Half an hour to Buckingham Palace and all around there, and no traffic. I’d have to admit this is good for budget concerning. It saves quite a lot of money. Also, since I have this suite, I can walk about 5 minutes to the local supermarket for food and drinks and fix up a good dinner in the hotel.

We stayed at Ark for a visit to Wembley stadium. It’s a great location for this. I appreciate it was a busy day when we stayed, but the check in process took a ridiculous amount of time. There were circa five people in front of me and we stood and waited for at least half an hour if not more. The rooms are clean, but the bed wasn’t great. It was built in behind a table, okay for one, but not for two. The rooms were all clean and modern however. The coffee and snacks area was pretty much out of stock. The pre booked parking was useful, although the instructions on where you should park were poor.