Best Little Wilbraham Hotels

where do I start! the room we had was ok but very tired and in need of refurb, we were cold but reception gave us a portable heater, the bathroom was clean except for very dirty grout between tiles especially around the toilet, window blind was broken but useable. The spa pool is tired and cold, the sauna and steam room were good. We booked for an hours massage, my wife went in on time but I was 45 minutes delayed due to no staff. My massage lasted 45 minutes but was ok. We had the Serail mud treatment the next day which should have lasted 40 minutes but it was less than 30 minutes and hardly any steam. The room works on a timer so maybe the timer needs resetting. When I complained we were offer a day pass to the pass to take at another time. The wheel restaurant was ok but with a very limited menu, we booked with one night dinner included which was a choice of three starters, mains & sweet, to upgrade to the Á la carte menu was £30 extra per person which I thought was a little expensive, although a little cold the food was ok. Breakfast was not too bad the full English was not hot and the poached eggs were very watery. We had breakfast booked for each morning of our stay but, it was on the last day we had problems, the waitress asked if we had booked even though our room was on the list, she informed me she had many people booked but not enough space, I was abrupt and informed her the back of house problems are not mine so please seat us, it's not good when staff are telling you they have messed up, I did apologise to her when we left as I did get a little short. On checking out I asked the reception manager if I could speak with the duty manager, i was told they had nobody on site, i asked if they could call them so I could complain, reception told me if I complained she would be Kicked out so at this point I was rather annoyed and let her know, I was then spoken to by the Housekeeping manager and I must say she was the most professional person I had spoken to there, well done to that lady, listened to my complaint and apologised. Thank you Quy Mill for spoiling my 41 year anniversary of the day my wife and I first went out.....

Great stay, very cozy. The pub serves nice food and we had some drinks by the fire. Will return.

Room is dirty and has a smell, breakfast was alright and it a 10mins drive away from city centre. Bear in mind there’s no aircon…

No bed for third person made up, called receptionist I was told someone will come and do it, this was at 19:00 no one ever came, even after following up over the phone. I spent night sleeping without bedding, on plain sofa bed without a single pillow. Terrible experience and poor service. Not enough towels, just for one person & again after calling reception- I was told that they ran out of towels!!! This was enough for my family to bare after whole day of travel, especially the room booked was Executive one. So expected to be up to highest standard and service to be over the top, this isn’t the case. Cleanliness is very poor - see pictures. Dust everywhere and this wasn’t one day worth. After asking for partial refund due to poor service, I was given a silly look and smile, advised to sent email online. Do not bother going there.

For anyone wishing to stay near Cambridge but doesn't want to pay Central London 5-star prices, this is a great place to stay however there were problems. It is an exceptionally efficient system set up with an entry code and all done online. The room was clean and well presented. Waterbeach itself is not a place to rush back to but it is very convenient for Cambridge and its satellite communities. Two Big problems, one NOISE which is NOT the owner's fault but there were empty rooms so why place ALL the clients in adjoining rooms? I was woken at about midnight by the other couples saying goodnight and then next door played MUSIC? really? No accounting for the lack of consideration but the rooms are not well insulated. Secondly: breakfast is preordered, fine. There is a list of available food which is normally a buffet we presumed this was a self service , ie yoghurts and cereal etc.( I now think this was pre-order) as when I tried to help myself to yoghurt from the fridge the attending lady said ' I serve the breakfast' . Well I got nothing. No yoghurt, no cereal, no pastries, no smoothie, Worst of all, we asked for Americano coffee and were given milky something undrinkable. We were not asked if we wanted any refills, any water, NOTHING. I got a small bowl of lumpy porridge and a bit of fruit salad. Since buffet breakfast is the norm in virtually every hotel and BnB throughout the world, I think this is a reasonable expectation. I must re iterate if you need to be in or near Cambridge this place is still a great option

Title: A Stellar Experience at This Exceptional Hotel I recently had the pleasure of staying at this outstanding hotel, and I am more than pleased to share my delightful experience. The environment of the hotel is nothing short of impressive. Nestled in an exquisitely landscaped setting, the hotel boasts an ambiance that perfectly blends sophistication with tranquility. The interiors are tastefully designed, radiating warmth and comfort. The cleanliness throughout the premises is commendable - from the plush guest rooms to the common areas, every nook and cranny exudes a sense of freshness and hygiene. The peaceful surroundings coupled with top-notch facilities made my stay truly rejuvenating. As for its location, it couldn’t be more ideal. Strategically situated in the heart of the city, the hotel offers easy access to major tourist attractions, business hubs, as well as shopping and dining destinations. Its prime location turned out to be a significant advantage during my trip, saving me considerable time on commuting and allowing me to explore the city effortlessly. The check-in process was seamless and straightforward. Upon arrival, I was greeted by the courteous and professional front desk staff who swiftly processed my paperwork. Their use of advanced technology expedited the check-in procedure, making it a hassle-free experience. They were attentive to my needs and provided clear instructions, which made my first encounter with the hotel quite memorable. In summary, this hotel excels not only in providing a serene and luxurious environment but also in offering a convenient and central location. The efficient and user-friendly check-in process further enhanced my overall experience. I wholeheartedly recommend this hotel to anyone seeking a comfortable and enjoyable stay. It’s truly a gem that combines the best of service, location, and ambience. I look forward to returning to this fine establishment on my next visit.