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Bed sheet had a stain, not sure if it was changed or washed properly. Found short hairs - about 5 on the duvet cover. Had a very busy day so did not bother to call the hotel staff to change the sheets as this was past 1 am. Dusted the sheets and used my shirt to cover the pillow. Needed sleep.

What time is good: the room is clean, the bed is very comfortable, the breakfast is very good at your own expense, and the location is convenient near the train station. A lot of bad things: 1. Very noisy! Every night, I can immerse myself in hearing the people downstairs drinking and chatting and shooting the table until 12 o'clock in the evening! ! Close to the street, the car is also very noisy. Why can't the hotel give us a higher and quiet room without guests? I still wake up with earplugs at night. 2. The staff basically did not see it, and the staff was not there every time they passed the front desk. When I checked in, I didn't tell us where the breakfast was. 3. The first night was booked directly with the hotel, and the second night was Trip.com. When I checked in, my brother said that the room type for two nights was different, but they had no other guests staying the next day and should be able to leave us in the room for the first night. The next day when we went to confirm, they also said at first that we should be able to continue to live in today's room. The result made us wait for ten minutes and then said that we had to pay 20 pounds to continue to live in the previous room. 4. The hotel does not have a bathtub, the price is a four- or five-star hotel, the price is relatively low In short, I feel that the hotel cares more about running their restaurant and bar and adopts a waiver policy for the guest rooms.

After an exceptional stay at the Wigan Holiday Inn Express on September 20th, 2024, I didn’t expect such a stark contrast in service at another location within the same hotel group the very next day (September 21st, 2024). This time, we experienced a completely different attitude at the front desk—rudeness and dismissiveness. Despite multiple requests for assistance, such as having my room closer to my friend’s, an hour late check-out (which my friend was granted), and fixing the issue with my room’s air conditioning (my friend’s room was fine), we were met with vague, unhelpful explanations that treating a fool. It felt like dealing with political officials dodging direct answers. For the first time ever, I left a hotel feeling genuinely angry. They might be better suited for a career in politics.

Just returned from a 3 night stay at the Britannia Bolton hotel having read reviews I was not looking forward to our stay but was pleasantly surprised when we arrived, reception and corridors all spotless and the room we received was clean, comfortable and bathroom looked like it had just been upgraded, the staff were all pleasant and looked after you very well. Our morning started with a lovely breakfast good selection of cooked items as well as cereal's, toast etc not a large choice for evening meal but the price you pay couldn't complain.

Came here on a bus tour trip. Taken immediately by how modern our bedroom was and the facilities. Also very clean. Had dinner which was excellent. We had pate and mackerel to start, sea bream for mains with potatoes and veg and dessert of cheesecake. All excellent and very well served. As my title suggests, the best hotel yet on a bus tour. Well recommended.

First the good bit. Staff very welcoming, helpful and efficient. Not so good. Ordered soup of the day, it was barely on the warm side. What’s hard about checking that food is hot before it’s served? Also, eleven quid for a glass of Merlot. Is this North Manchester or central London? Went to my room for a shower. The shower rail and head were incapable of being secured in a fixed position. The whole thing continuously drooped, sagged and slid around and had to be constantly readjusted. There were only two settings available for the water. A pathetic red hot dribble or a freezing cold dribble. No amount of swearing or fiddling and faffing with the controls made the slightest bit of difference. After a pleasant evening out in Tyldesly l returned to the Hotel and retired to bed. At approximately 5.00 am, l was very suddenly awoken by what sounded very much as if someone had crept in to my room in turned on a vacuum cleaner. Despite having established that no one was actually in the room and no vacuum cleaner could be seen, the noise continued for about five minutes. I was unable to find out what the noise was or where it was coming from. I returned to my bed. At around 9.00 am l started to have strange dreams about someone knocking on my hotel room door while muttering something about “ house keeping” the dream suddenly became real when this same person unlocked and entered my room, still blathering away about “ house keeping”. I suggested that he might wish to travel far and multiply. The room was mine till midday, what was he thinking? Later l went down stairs to find the breakfast room. I wondered around trying to find it, but could only find what appeared to be a 24 hour night club that was serving food accompanied by loud music. On closer inspection and some tentative, shouted, inquiries, it turned out that this was in fact the breakfast room. Has anyone ever, in the entire history of UK commercial accommodation, demanded or complained about the lack of loud music while eating breakfast? I very much doubt it.

Great location, with free parking. Lovely comfortable bed, large room, clean and quiet. Breakfast buffet great, plenty of choices. Easy check in and check out.We will definitely stay again.