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The hotel looks bright and modern, with a decent car park. The many many signs all over the place about fines if you don’t register your vehicle make the parking and hotel entry somewhat intimidating. If they are concerned about parking. Why not just have a barrier with a token from reception to exit? Reception was friendly and we had a room on the ground floor with a lovely view of a ****y bank of earth through a rather small window. The room was clean, well appointed but the ceiling lighting was awfully dim. The bathroom was clean but we didn’t feel that entry/exit from the bath was very safe if you had limited mobility. Dinner in the restaurant was extremely disappointing. The space is modern and the kitchen is open, but the service, though very friendly was extremely and embarrassingly slow. This needs to attended to. The place was not at all busy. In the end we went to the bar to get a drink to fill in the waiting time. Someone on a neighbouring table waited ages for a beer which was served flat and had to wait a long long time for a replacement. Our tear and share bread was so over cooked, we struggled to cut it with a pizza wheel. The fish and chips were very tasty and well presented. The tagliatelle was over cooked and the sauce completely tasteless. The only flavour in the dish came from the nice garlic prawns added as an extra. We decided against deserts as we anticipated another very long wait. While we were there a neighbouring table was re-occupied but was not sanitised between guests. This could have been so much better! Breakfast was easier because it’s self serve, but it was busy and the few staff were unable to keep pace so tables took a long time to be cleared and longer to be cleaned. We had to get our own cutlery as this job was also slow. Breakfast selection and quality was quite acceptable. We were happy with the hotel but it was badly let down by the extremely slow dinner service.

Pretty basic no frills hotel but quiet and clean with a good comfortable bed and well equipped shower room. Rooms are a good size. Easy to find. Good parking. Polite and helpful staff.

The location is perfect and walking distance to main sites. The Japanese restaurant is also wonderful. The room is clean and spacious. However, data access and wifi is limited. Overall it was a very wonderful experience staying at Kyoto room

We’ve just completed 3 nights at the Mercury Winchester. We chose the hotel as it was the cheapest hotel with closest proximity to the city centre. As someone with the mantra “ I spend more time in the city than I do the hotel” I was not expecting the Ritz. Location is 10/10, within 100yds you are in the high street and right at the beginning of the local market when it is on. It’s worth noting that when the market is happening they close one of the main roads leading to the hotel so you would have to use a back route. Our Sat Nav took us down the road the market takes place so would have been a problem had it been market day. The hotel itself is tired and our “privilege room” was plentiful with stained carpets & even child pen scrawl on the wall. That aside the TV was large & bed & bathroom clean. We had a view of the cathedral & a mini fridge stocked with a couple of bottles of water & bottles of Pepsi. Breakfast was satisfactory but nothing special. The staff throughout our stay were very nice and we had no issues. Parking isn’t great, the small covered car park is a little tight to manoeuvre & at £15 per day very expensive. In summary if we came back to Winchester we certainly wouldn’t discount the Mercure as an option but it would be dependent on whether we could get a better price elsewhere.

Lovely hotel and spa . Only let down was the car park attached to hotel only has one way in , no exit very very dangerous there was four of us grid locked inside it. Lucky we were all good drivers and managed to exit . There is a public one outside , but hotel car park is very limited and dangerous hardly any room inside , weird old shape and reverse driving more than forward . Hotel are cash less and there attitude was.... ah na , sorry cashless system . Shop up road. that's all they could offer don't give a dam how you park. Also took 160 deposit and will return sometime after. At later date. That was the real letdown reception staff.. .. not my problem attitude was poor. While the people that did get in hotel carpark was lucky to pay at reception off there deposit. Such poor service for such a lovely hotel. Apart from that the rest good.

The room and the price match. The breakfast at 12 pounds is good, which is more affordable than the outside. There was a problem at the time of settlement, and I calculated two extra nights of room charges. After I found out, I went back to the hotel to ask the staff to refund, but in the end I returned to the bank and still lost more than ten pounds. Maybe it was the difference in currency exchange? Tax? The hotel email address is wrong and the communication is not smooth. Ctrip's customer service is enthusiastic, but it seems to have little effect.