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The hotel looks bright and modern, with a decent car park. The many many signs all over the place about fines if you don’t register your vehicle make the parking and hotel entry somewhat intimidating. If they are concerned about parking. Why not just have a barrier with a token from reception to exit? Reception was friendly and we had a room on the ground floor with a lovely view of a ****y bank of earth through a rather small window. The room was clean, well appointed but the ceiling lighting was awfully dim. The bathroom was clean but we didn’t feel that entry/exit from the bath was very safe if you had limited mobility. Dinner in the restaurant was extremely disappointing. The space is modern and the kitchen is open, but the service, though very friendly was extremely and embarrassingly slow. This needs to attended to. The place was not at all busy. In the end we went to the bar to get a drink to fill in the waiting time. Someone on a neighbouring table waited ages for a beer which was served flat and had to wait a long long time for a replacement. Our tear and share bread was so over cooked, we struggled to cut it with a pizza wheel. The fish and chips were very tasty and well presented. The tagliatelle was over cooked and the sauce completely tasteless. The only flavour in the dish came from the nice garlic prawns added as an extra. We decided against deserts as we anticipated another very long wait. While we were there a neighbouring table was re-occupied but was not sanitised between guests. This could have been so much better! Breakfast was easier because it’s self serve, but it was busy and the few staff were unable to keep pace so tables took a long time to be cleared and longer to be cleaned. We had to get our own cutlery as this job was also slow. Breakfast selection and quality was quite acceptable. We were happy with the hotel but it was badly let down by the extremely slow dinner service.

Pretty basic no frills hotel but quiet and clean with a good comfortable bed and well equipped shower room. Rooms are a good size. Easy to find. Good parking. Polite and helpful staff.

The location is perfect and walking distance to main sites. The Japanese restaurant is also wonderful. The room is clean and spacious. However, data access and wifi is limited. Overall it was a very wonderful experience staying at Kyoto room

We’ve just completed 3 nights at the Mercury Winchester. We chose the hotel as it was the cheapest hotel with closest proximity to the city centre. As someone with the mantra “ I spend more time in the city than I do the hotel” I was not expecting the Ritz. Location is 10/10, within 100yds you are in the high street and right at the beginning of the local market when it is on. It’s worth noting that when the market is happening they close one of the main roads leading to the hotel so you would have to use a back route. Our Sat Nav took us down the road the market takes place so would have been a problem had it been market day. The hotel itself is tired and our “privilege room” was plentiful with stained carpets & even child pen scrawl on the wall. That aside the TV was large & bed & bathroom clean. We had a view of the cathedral & a mini fridge stocked with a couple of bottles of water & bottles of Pepsi. Breakfast was satisfactory but nothing special. The staff throughout our stay were very nice and we had no issues. Parking isn’t great, the small covered car park is a little tight to manoeuvre & at £15 per day very expensive. In summary if we came back to Winchester we certainly wouldn’t discount the Mercure as an option but it would be dependent on whether we could get a better price elsewhere.

Lovely hotel and spa . Only let down was the car park attached to hotel only has one way in , no exit very very dangerous there was four of us grid locked inside it. Lucky we were all good drivers and managed to exit . There is a public one outside , but hotel car park is very limited and dangerous hardly any room inside , weird old shape and reverse driving more than forward . Hotel are cash less and there attitude was.... ah na , sorry cashless system . Shop up road. that's all they could offer don't give a dam how you park. Also took 160 deposit and will return sometime after. At later date. That was the real letdown reception staff.. .. not my problem attitude was poor. While the people that did get in hotel carpark was lucky to pay at reception off there deposit. Such poor service for such a lovely hotel. Apart from that the rest good.

The hotel is well located in the centre of town however parking and access by car was a big problem; we had to park a mile away. Our room (and those of other travellers) wasn't ready on arrival. The room was in the main building; the bed was comfortable and the room had usual amenities. The shower was a little dated. We used the bar which was comfortable although overly busy due to two large parties booked in for events that evening. The bartender, Micky, coped really well with the large number of customers from the events. Breakfast included a good choice of hot and cold options and service was good. We felt the hotel tariff was over-priced even allowing that we visited for the Christmas market in December.

My husband and I enjoy our visits to this lovely, characterful pub. The only comment I wanted to make was about the desserts, that although presented beautifully, I don’t find as satisfying as last year. I think the new ‘buffalo?’ Ice-cream is too light and lacking in substance. It feels more like a diet option, I understand it would appeal to some. The chocolate torte-like dessert tasted nice but was too hard to get the spoon through the lower section without it shooting off the plate. Sticky toffee pudding with sautéed banana was delicious but again, a different option to the ice-cream that feels like sorbet would be great. The puddings are expensive but of high quality, but one expects to feel satisfied and full after one. The peaches were delicious but again the ice-cream too light and ultimately unfulfilling.