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Beautiful hotel, lovely friendly staff, comfortable clean room with new upgraded decor and great facilities, relaxing and easy access to parks, the hotel needs more staff to cater to guests as there are not enough staff members to accommodate the amount of guests especially when it is dinner time, some food was served cold but only on certain days so I am assuming they have different chefs for some days, as mostly the food was perfect and amazing!

Not a bed place very quite

There were 8 of us. 5 adults and 3 children. We had a family room and 2 other rooms. It was only 10 minutes from the family party we were going to. The hotel had an event booked, with music. They did warn us in advance, and the music did go off at midnight as promised. Unfortunately the design of the hotel is that the family rooms are the closest to the function room. We went into the bar for food (nearly 3 hours in the car). The bar manager rearranged tables and furniture to accommodate us all together, nothing was too much trouble. Above and beyond. Totally understanding of hungry 1 and 5 year old, whilst not misbehaving, were loud. The gluten free option one of our party chose was not available, so they accommodated with another meal, and didn't charge the extra. Other staff were also great, offering to help on the corridor etc. Next time we visit family, this will be the first choice. The rooms were spacious, clean and had everything we needed. Only wish we had had the time to visit the spa.

I wrote the following email to the hotel upon check out, (14 days ago and no response) We booked a family room, as we had our little boy with us he is 4 and he could not reach the sink, you may like to consider in offering a child’s step when selling it as a family room so they can reach the sink and climb into bath. The shower curtain was not very clean and I didn’t feel comfortable when it was sticking to my skin whilst showering. See attached photo. There was no information given or provided in the room about the Wi-Fi. There was no TV guide on the television. No fridge in the room. One toilet roll for a family of three. No air conditioning We were notified that the swimming pool was closed which was disappointing but at least notified even though it didn’t reflect in the price. Breakfast was Luke warm buffet style so disappointing. The housekeeper knocked the door at 8.30am when we hadn’t checked out. I would like to mention we stayed at The Marriot in the centre of Birmingham on Tuesday night and this was a much better experience. All in all, it was a very disappointed stay.

Tired property in need of major refurbishment, though bedrooms and the bathrooms were clean as was the towels and bedding despite the outdated decor. Rooms were extremely warm and we did have to open the window for comfort. Both bedrooms were spacious enough and both had a bath as well as an overbath shower, though I could not get the water to heat up. Our other guest's headboard was half hanging from the wall! Only stayed for one night as attending a local event. Parking at the rear was available and secure. The gardens were in need of a tidy, but given the recent weather could be excused. On arrival there was an ashtray outside the main door overflowing with cigarette buts, not a great initial welcome. The public areas downstairs were very dark, dingy and the type of ornaments did not help. Breakfast was available at an extra cost, we did not opt for that though it did smell nice. Price of one room without breakfast was £63, much cheaper than the hotels in the town but you get what you pay for. With some investment, it could be a goldmine. Location in a residential area, extra cost for taxis into town, but no charge for parking.

Booked this hotel only one day before arriving to visit elderly mother ill in Dudley care home. Remembered it from my childhood and the building hasn't changed much in the past 70 years! Very surprised with the clean tidy interior, comfortable rooms and helpful staff, especially Sarah. Noted no hairdryer, aircon or fan but sash windows open for plenty of fresh air, kitchenette was big surprise and bonus. Bit of noise from traffic and tram line installation but quiet at night for sleeping.