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Indifferent staff on reception . Took your name and pointed to the corridor. No conversation even when I had to return as the keycard was not working. Room was clean and bed comfortable but the glazed over window on opening looked into a space full of chairs. The information should have stated there was no outlook from the room. Evening meal choice was disappointing and the spelling on the dessert menu needs attention. Tarte au Citroen and Eaton Mess !!!! Self service breakfast was good. My husband became unwell and so we left after one night. On handing in the key to say we were leaving the young lady just accepted the key and her only comment was that there was no refund as we had booked in advance. -I had not asked for that. Altogether a very disappointing stay

Free parking space but if you get there late. It was little hard to find. Breakfast was good for staying few nights.

Excellent breakfast but I was charged for 2 @ £18.95 each (as I had a single room) so very expensive. On querying this I was told it was standard practice Large room although was surprised to have a disabled room when I hadn't requested one - meant that sink was low and shower was in the bath Room was cold. I was told the air conditioning had been put on for the summer and the room temperature couldn't be adjusted. Temperature control in room didn't work apart from blowing more cold air through the vents. Bathroom radiator didn't heat when turned on. Shower was lukewarm. Volume on TV control didn't work so sound very low Green light on ceiling for smoke detector kept me awake.

I booked an Afternoon Tea for 7 of us ladies to celebrate my sisters upcoming wedding. There weee 7 of us cousins and sisters who wanted to do something nice. At the time of calling in to book - I was asked to pay for the whole thing up front. Couldn’t leave a deposit. I was told the menu for teas and afternoon tea would be emailed as I mentioned that 3 of us would need the vegetarian option. Nothing was sent. Emailed them still nothing and the evening before I sent a message via their online form to confirm 3 veggie options. On arrival there was confusion when we asked for 3 vegetarian for the afternoon tea. The Tea options were not the same as their options available on their website. They didn’t even offer a Tea menu. The waiting staff were in panic mode and initially I was blamed for not letting them know. When I asked for a refund - a manager came to speak to me. In the end we agreed to stay and were offered a round of complimentary drinks but were told no cocktails available. The crockery was cracked. I had to ask for it to be changed. The bread on the sandwiches were stale. And the Prosecco I paid for was not served until much later when I reminded them It wasn’t until 45 mins into us arriving did we get served. The staff were extremely nice but overall - I would NEVER book an Afternoon Tea and advise others not to. I should have gone to my usual Sopwell House but thinking I would try a different place I tried here. Big mistake

Nice room, nice food, nice breakfast, nice staff, nice bar, decent pool (heated and clean but needs revamping) and nice grounds. It was very quiet as it was New Year’s Day but they still charged £10 for an extra hour at checkout.. otherwise perfect stay.

We stayed for a Thursday and Friday night. The rooms are quaint it being a 15th century hotel. Room 1 is quite small with a tiny shower and toilet. Room 2 is much better and even has an air conditioning unit. The main issues with rooms 1 ,2 &3 is they are at the front of the hotel on a very busy road which goes uphill and thus generates even more traffic noise. The windows in the rooms are very old and do not shut properly and the secondary glass is ineffective. It means we were continuously woken up in the night due to the traffic noise. We were moved to room 2 after 1st night which was much nicer but still suffered from the noise problem. Unfortunately there were no interior rooms available. Our sons stayed in room 16 on the floor above which suffered similar noise problems, we were disappointed to have been placed in the two worse rooms in the hotel even though be booked 6 months earlier. On the positive side the breakfast was very good with tasty ingredients for the full English. There were also another 5 or 6 hot options. There are no pastries available which appears to have been discontinued so should be removed from the breakfast menu. The real positive not is that the hotel provide the wedding dinner reception for my nieces wedding for 50 people which was organised very well with very good food. So if you are booking check they are not allocating you a room overlooking the road in particular do not stay in rooms 1,2,3 & 16