Search Your Hampstead Norreys Hotels

Friendly welcome from Chris on check-in, ground floor room opens from a courtyard, noted overflowing ashtray of roll-ups on table outside room door. Room looked OK, warm, clean, and the beds were comfortable. However the bathroom was just plain grubby - shower screen needs some limescale spray and a deep clean round the base, long black hairs (not mine!) in shower tray, splashed and dusty chrome towel rail. Very sensitive shower control took 5+ minutes of constant running before some lukewarm water appeared, although plenty of hot water in basin tap. One decent real ale at bar, average menu and food, fair bar prices. Breakfast, (described as ”continental” on the phone when I booked) took some finding as the pub was locked up and deserted. When we eventually found it (none of this had been explained to us on check-in) it turned out to be a small dresser of help-yourself items in a lobby at the foot of a stair, comprising of a clingfilmed basket of croissants, a bread bin, pots of jam, mini-packs of cereals, milk in a fridge below and - randomly - a toilet roll. I washed a croissant down with a cup of instant coffee made in my room, and left.

We have been to this hotel before, but this time we saw a sign saying that swimming will incur £5 pp charge. I was gutted that I was not advised, as the receptionist said this new policy took place 2 weeks ago. BUT, when we went to the pool, the clerk told us that if you booked from a different provider (trip.com etc) you have a complimentary pass to the pool. If only we knew the first day. But really happy overall.

So many reviews saying the same: amazing location but poor Coppa Club service and poor food. Difficult to separate the CC from the hotel - are they the same or not? When you stay in the hotel though yes they basically are one and the same. The hotel is baffling - massive but in a strange shape. The room was great, fabulous view, comfy bed. Breakfast - well let’s hope you don’t want an early start as it doesn’t begin until 07.30. That may be fine at the weekend but guys it’s chuff all use if you are going to work. Food generally is just pretty lame. Tasteless dry steak, limp broccoli (with tongs to serve it that literally defy physics, it’s like they were made of some weird rubber. Impossible to use) and no offer of any drinks until prompted. Was already parched after ordering one beer at the bar which was 50% froth. Anyway. Am bored just thinking about it all. It could be so wonderful but is basically just overpriced meh thanks to the CC. Presumably the vast hordes of braying ladies that lunch in their gym kit with their immorally massive 4x4s in the car park keep it all going.

In order to take the children to the nearby school for an interview, stayed for one night, so there is not much demand for the hotel. The facilities in the room are general, the beds are put together, not very comfortable, the health is OK, the breakfast is too poor, the overall feeling is not acceptable for the holiday! The decoration at the front desk is ok, warm and elegant!