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We recently stayed for 4 nights in room 2. We decided to eat in the restaurant on the first evening as we had driven a long way that day, but had tables booked at other pubs for the remaining 3 nights. After experiencing the first night with tablecloths on the table, water provided, the most wonderful food, and extremely attentive staff we decided to cancel the other pubs and ate in the restaurant every night. We were not disappointed. The room was comfortable with a large bathroom and shower. The breakfast was also good, and the prices in the restaurant were very reasonable. The hotel is full of character with a lovely little bar area, and Richard the owner is to be congratulated on running such a wonderful place. We will certainly be back next year.

On arrival in the pouring rain 3.45pm door to inn was locked, knocked on the door and lady shouted we are closed, come back at 4pm, 15mins? I said we are staying she said we are not ready. Ok! But no apologies just a bit rude, so we went for a coffee Came back after meeting up with my young family, my son and fiancé and 2 boys 3&5, my daughter 7 months pregnant husband and toddler 2 We requested a table for dinner and after some discussion were shown to the family side of the inn, very nice. We checked into our room while the family settled in to order for kids so not too late(5.30) Ordered drinks and a full family meal for 6 adults 3 kids which was lovely kids well behaved, at 6.30 popped upstairs with the toddler and boys to put PJs on. they were staying at the camp site 5 mins away that’s why we booked the Trout beck Inn, to be close to them just down the rd We had just finished dinner and the weather had changed to strong winds, so bad there was a weather warning announcement, we asked could we book 2 more rooms and were told no! although they were available they couldn’t access the booking system? So we suggested we booked tonight and paid tomorrow as weather so bad to go back to camp site with the kids Still no compromise a NO I total understand policy and procedures but this was handled all wrong even a phone call could have been made to possibly get permission surely it’s about sales! And filling rooms So we suggested my daughter pregnant and the toddler stay in our room and we would stay at camp! For their safety Again we were told NO toddler not insured? Ok understand but to say no to my day couldn’t stay 7 months pregnant, ridiculous and unacceptable ……morning - We were told on arrival please fill in Your breakfast form the night before and with all the fuss with room request and bad weather getting everyone out safely we forgot , so in the morning - breakfast served 8-9am on website, We asked at 8.30 if we could have some breakfast and lady said NO you didn’t fill in your form ! Honestly ridiculous attitude, we were told - We cook to order and buy in per order the night before ? Really So I’m not sure how that works for an Inn who can provide full evening menus unannounced but breakfast is a no go! How can a property who is providing accommodation and food as a service not have eggs, bacon, sausage,mushrooms or even cereals etc on site. 🤔 She did eventually offer toast but not with a smile Just unbelievable service and attitude, I can say one man from the bar helped by getting ice for us when the lady said she didn’t have any left so thank you to that gentleman. Seems so short sighted that the Inn itself is lovely rooms are good, but the rest is all desperately disappointing and unacceptable front of house service was uncaring and just not guest friendly really let the Inn down. Shocking service In summary our family dinner had early closing at 8.30ish so bar shut, reason we were told the lady had a lon

At Norcroft Mark and Paula offer welcoming and comfortable accommodation with a seamless efficiency. Some of furnishings and decor may be a little dated, but they have only been there for 3 months. The rooms are very clean and comfortable and you won't get better value. Mark went above and beyond to accommodate my unpredictable work schedule during my time in Cumbria. On the first night when I arrived late, Paula's homemade muffin was a lovely touch and exactly what I didn't realise I needed. On the day I checked out, I ended up working later than expected, so I messaged Mark to see if they could accommodate me for an extra night. They were full, but late at night and with less than an hour's notice, they prepared a room they don't normally let out. Proper customer service at it's finest! Breakfast is pre-ordered, vegetarian only and served in your room. I did miss my bacon initially, but the breakfast was so delicious that I soon forgot about bacon. Compared to the usual awkward shuffle around a buffet that has been sitting out for ages, I really enjoyed how relaxed and civilised it was to have a freshly cooked breakfast at the table in the comfort of my room. I would not hesitate to recommend Norcroft for a personal, thoughtful and great value place to stay in the Penrith area. Thanks again Mark and Paula for putting up with me with such care!

First impressions were the room was a bit dated & the sliding door into the bathroom was troublesome it would stick and you had to lift it on the runner, the bass were comfy & slept well until the traffic noise work is. The lady on reception when we checked in was friendly & offered advice on parking & if we were familiar with Penrith. The breakfast was great a selection of cereals, juice followed by a very nice full English. We have stayed in nicer rooms in the past but then been served a poor breakfast. Talking with the owner Tony he told us they were gradually updating the rooms we would definitely visit again looking forward to seeing how they are getting on with there plans. We wish them luck.

Spa was like Saturday afternoon at a local swimming baths, zero relaxation. The hotel staff were robotic and seemed to be more interested in their mobile phone rather than serve customers. The only high was the restaurant FYR which was very good in both service and food quality. Would not recommend the hotel and definitely not the SPA! Ironically that’s what the hotel is advertised for. So do yourself a favour and steer clear unless you want a lovely evening meal.