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We stay in a lot of guesthouses as we move around. We don’t leave many public reviews on tripadvisor & google because of what we now do, but every now and then a place does deserve a bit of a constructive writeup. We ran a guest house for over ten years. Negative reviews are something to take seriously and often highlight ‘little’ problems that the operators overlook or where they have let a standard drop. Other negative reviews can simply be someone with an axe to grind to get a part refund but should still be taken seriously and if its legitimate then always give some money back otherwise if they complain to their bank or credit card company and exercise their rights, you’ll end up with the entire fee taken from you by the bank under the credit card agreements. What we’re saying is we’re not easily put off by a few negative reviews. Keep a balance and open mind. We have stayed at other guest houses in the same road and know some of the other owners , therefore through talking to them we had prior knowledge that the Little Emily has recently changed hands and potentially going through a few changes and thats why it ended up on our list of places to visit. We had another business need to be in the area and at short notice at the height of the season finding somewhere starting midweek extending across a bank holiday was near impossible. Most owners want Monday to Friday, Friday to Sunday or Saturday to Saturday. The Little Emily was very accommodating with our dates. This is intended both for the guest that may visit but also constructive suggestion for the owners. It is lengthy though, so stick with it and as a guest you might learn something. Our experience The booking was done direct by phone, no actual problems noted other than the price we were quoted was £5 higher than the booking dot com website, which in our opinion and experience that site should be avoided but that’s another story. We didn’t receive any email or texts confirming our booking, normally something would arrive explaining check in/out times and a bit of info, but not an issue. We arrived at around 2:30pm, front door locked no-one apparently on site. Another family had been there a while and mentioned that they’d been calling the numbers but no answer. Omar I believe his name was, (if it wasn’t then we apologise we were given the wrong name by someone else) appeared a while later announcing he’s the manager and told us all to come back at 3pm for check-in. We came back later, check in was okay conducted in the hallway. The owner isn’t a very chatty person so it was a little awkward but that could be shyness or experience if he’s a new owner and not used to dealing with the public. It really does take a while to build confidence. We had to ask for info rather than it being volunteered, as an owner you get asked the same questions over and over and become very well-rehearsed, another reason for a good booking confirmation document as this is a good place to e

A very warm welcome from Mike who manages the establishment. Our room was called Treasure of the Broads. It was beautifully decorated, a huge modern bathroom with rain shower over the top of it. We had a meal in the evening and although we hadn’t booked prior to arrival and they were fully booked Mike had no issue with finding us a table with a great view of the Broads. We would definitely return again in the future. The atmosphere of the pub is relaxed but very professional. Credit to the Chef. A wedding was taking place on the day we arrived but this didn’t cause us any noise related issues and we enjoyed watching from afar! All staff and Mike couldn’t do enough for us and we were offered a late departure which we kindly accepted. A shame we couldn’t have stayed longer but a good excuse to return! Thank you Mike and team for your exceptional service. What a wonderful experience we had. Mark & Gail We

Omg don't stay here it's run by children n a horrid cook who don't care..waited 45 to 50 mins for a meal n complained to get a load of nonsense.. we gave up n went to bed....bedrooms are disgusting and filthy..we were froze we cud not even shower..asked girl at reception to put our radiators on but completely ignored us and did not put them on..its like a playground there laffin n joking n running in n out kitchen like school kids..waited 15 mins for a drink up bar as all acting silly in kitchen....woke up next morning to go out and glasses and mess still outside on tables never been cleaned up...flies all in lights n bugs...omg horrid n dirty place and a cold hole....heard plenty of moaning why we were there about teapots dirty n no good....stay away from here.....all staff did not look clean either.dirty clothes and shoes..vile place..but just down road a beautiful place run by adults is furzdown hotel omg it is beautiful and the food....

I recently had the pleasure of staying at the Imperial Hotel and I must say, it exceeded all my expectations. From the moment we arrived, the staff made us feel incredibly welcome and went above and beyond to ensure our stay was enjoyable. The service throughout our stay was exceptional. The staff was attentive, friendly, and always ready to assist with any requests or questions we had. They truly made us feel like valued guests and their genuine hospitality was greatly appreciated. Another great aspect of the Imperial Hotel is its convenient location. Being within walking distance of the beach is a huge plus for those who enjoy spending time by the ocean. It's wonderful to have the opportunity to easily access the beach and enjoy the beautiful surroundings without having to travel far. The proximity to the beach adds an extra level of relaxation and enjoyment to the overall experience at the hotel. Overall, my family and I had a fantastic experience . The combination of a delicious breakfast, excellent service, and clean accommodations made our stay truly memorable. I would highly recommend this hotel to anyone looking for a top-notch experience.

Each room is equipped with microwave, fridge and a kettle. The location is very good. It is very near the beach, local amusements and the town centre.