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One of the friendliness hotel inns ever ! we stay often at this hotel as my husbands family live close by. The staff here can’t do enough for you and it’s nice to be recognised each visit gives it a personal touch nothing is to much trouble such a warm abs friendly atmosphere every time we go .Hotel is kept immaculate shops close by on site to a perfect location ! Food is always delicious Thanks again for a lovely stay xx

We were met with a massive smile as soon as we entered reception. The room managed to be comfortable and cozy whilst being huge. There are some problems with fixtures, like the windows being a bit knackered, but these were completely outweighed by the positives. The food was amazing and plentiful, we cant speak highly enough of staff. The spa was a great way to spend a few hours. We will be going back next time we are in the area.

We stayed here to attend a Christmas event and although the hotel has undergone a full refurb recently we were left disappointed at the lack of accessibility in the accessible room. 1. The bathroom has a toilet roll holder where the person using the toilet has to reach behind themselves to use it. This makes it nigh on impossible to use it so we utilised the grab rail to stand it on. 2. The toilet 🚽 is a raised toilet but it is raised a little too high for the average person to use. 3. Accessing the room could be easier. The presence of a ramp on the opposite side of the room would make it difficult for users of large wheelchairs 🦼 . We had a wide powerchair and managed it with a little manoeuvring. 4. The space on one side of the bed 🛌 is too narrow to assist a person with mobility difficulties. My wife always takes the side of the bed which is closer to the bathroom to make it easier for her, I struggled to help her into and out of bed as well as dress her. 5. Wheelchair users will find it difficult getting into and out of the bathroom into the room due to the positioning of the wardrobe. A lot of manoeuvring was required to do this. The staff were great and assisted when asked but a little initiative when seating for meals wouldn’t go amiss. They showed us to our table for breakfast but we had to move the chairs as they didn’t.

More like a club 18-30 experience. The hotel was fantastic, food excellent and staff went way, way beyond. However, the main function of a hotel is to have somewhere to sleep. The hotel had two weddings on the night of my stay and between 12:45 and 14:30 I was unable to sleep for the screaming, laughing, partying that was going on throughout the corridors. I never heard any staff trying to resolve the situation, just plenty of noise. I had to pay £20 surcharge for my dogs to stay and they were not allowed In the restaurant - which is very reasonable, but have to say that they were better behaved that the other animals who were not required to pay any surcharge or not required to follow any basic behavioural rules. On checkout, I was not even asked if I had a pleasant stay. I assume the staff did not want confirmation of their mismanagement. If this is the sort of establishment used but Trip.com, then I can only say first impressions go a long way and I will stick to other hotel brokers in future.