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The staff were very helpful. There was one staff in particular Jamie Marchent who went out his way to help us he took my case to my room, he talked to us evry time when he went by, Jamie was always polite, he was very approachable when needing help, Jamie was always smiling and he is a lovely lad. Over all I have enjoyed my time at the holiday inn newport and had a lovely welsh experance and I will be back. Thank you for a lovely stay and making me feel welcome.

I stayed at this hotel recently for a conference at the ICC, and I must say this place was great in terms of cleanliness and friendliness of the staff. I will be staying here again for future trips! The walk to the ICC could be better as you have to cross many traffic lights, but that's for the council to fix! Loved the breakfast by the way!

Stayed over for one night as close to Bristol and stopping off after dropping daughter to Uni before travelling home the next day. Lovely venue, pleasant staff, great accommodation, great views and a very good nights sleep. A wedding was in full swing but it didn’t impact on our stay at all. Breakfast was amazing butIf I have any gripes, the Bolognese was clearly microwaved and bland and better bread could have been used for breakfast rather than the clear cheap sliced stuff. Overall very impressed and a lovely evening stay, will be back I’m sure.

The room and bathroom are medium in size and clean, the windows can be opened, the bed is comfortable, and the wifi is good. There is a hair dryer, a hanger, no shampoo, bath liquid, TV. 5 rooms share a kitchen, stove, microwave, refrigerator, dining table, large and small pots, etc., there is a lidl supermarket nearby, life is convenient. Close to the city center, 10 minutes walk. A bit far from Newport Railway Station, it takes about 20 minutes to walk to the hotel.

Always spotlessly clean. Reception always very nice. Rooms have all you need. Comfortable and Clean. USB sockets, reading lights and lamps, Samsung 32” Smart TV compatible with with mobile phones, tablets and pc/lap. Desk with desk lamp and luggage storage along with open wardrobe and bedside drawers/unit. Large full size mirror. The Queen size bed is comfortable and has plenty of pillows/bedding. Bathroom is one of the best I have seen In hotels with modern and clean fittings. Subway tiling with chrome finish fittings, large bath with waterfall shower and over bath shower attachment for when just your hair needs washing. Huge fitted mirror with lighting and ample space for your toiletries etc. Towel rail and door hooks all complete the better than most bathroom. Towels and toiletries/hand wash/kettle and mugs, glasses, quality hangers and the attention to details all complete a good value room. The hotel flows on to the pub/ restaurant. Being Green King the food is all good. An extensive food and drinks menu. Easy and user friendly app allows ordering from your table for food and drinks. Overall the convenience of both hotel and bar with good service and good value a highly recommendable place to stay whether your here for business, leisure or just a night or two r&r The New Inn @ Green King always hits the mark. If you have breakfast with room it's served at the restaurant with hot & cold options Continental and Full English. Both perfectly presented and quality products. Parking for guests is free and input of car registration avoids any after stay fees.

Always very clean. Staff welcoming and friendly. Rooms all clean with towels, extra pillows, toiletries and plenty of storage & room spacious. One issue though that is not very nice when on ground level is the access route through/from a wooded area for non guests of hotel. On this occasion we encountered a few kids (a long way off of being men) that kicked about a ball with no care for the impact on our window. Early hours found also a Male and female (not guests) slurring drunken words of hate to each other and totally ok with treating the route as a toilet and like they owned it. I did then let my voice be heard and to move away or be removed...sad to say that! The hotel must fence the area and allow paying guest privacy and security. These few people have let down a community and shown themselves as vile people to foreigners, children and visitors alike.