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The room is decorated in a modern style and is clean and tidy. The location is very good, in the service area, next to McDonald's, and there is Costa at the front desk of the hotel. The only thing I'm not satisfied with is that the air conditioner in the room has a constant temperature setting. It's a bit noisy and the temperature is a bit low. The air conditioner is controlled by the front desk. The automatic mode of the air conditioner in the small room keeps blowing cool air. I went to the front desk to adjust it in the middle of the night. The front desk was very nice. Helped adjust the heating mode. But the overall temperature at night is not too high

My wife and I, along with our dog, stayed for one night en route to Scotland. The check in process was swift and efficient and we were allocated a courtyard dog friendly room. The room was clean and the facilities fine for a one night stay. We ventured in the bar for a drink and were served and told we were welcome to sit anywhere in the bar. We stayed in the bar for an evening meal and the meals were very good with large portions and well cooked. I especially loved the home cooked chips which came with the scampi. Drinks were reasonably priced as was the food. After dinner we sat out in the lovely beer garden with more drinks until the temperature dropped. Breakfast the following morning was excellent, with a continental selection and a huge cooked breakfast, Staff were all very friendly throughout our stay and we felt our dog was welcome. All in all, an excellent first visit and I would not hesitate to return if we travel this way in the future.

Visited here for Christmas lunch with the family. I have to say the whole experience was class. Food, service, staff were all exceptional, especially with this being Christmas Day. I would have no hesitation in returning here again. I have to mention the serving staff in particular. Most are quite young but we found their manners, and serving style absolutely brilliant. All smiles and very pleasant and nothing was too much trouble. Hats off to the management for having their staff operate like this. Thank you very much

Absolutely spotless and finished to a high standard. Decor is modern and appealing throughout. Staff are helpful. Lovely restaurant and fantastic coffee served there. The only slight issue I would say, is that you can hear guests in the next room very easily and this isn’t desirable for obvious reasons. We sadly ended up with very noisy guests in the room next to us the first night we stayed and this caused considerable disruption to our sleep pretty much all night. Saying this, we didn’t notify the staff though (so they may have been able to help) as there was no phone in the room. The next night was fine and completely silent so this would be dependent on who you have staying near you.

More like a club 18-30 experience. The hotel was fantastic, food excellent and staff went way, way beyond. However, the main function of a hotel is to have somewhere to sleep. The hotel had two weddings on the night of my stay and between 12:45 and 14:30 I was unable to sleep for the screaming, laughing, partying that was going on throughout the corridors. I never heard any staff trying to resolve the situation, just plenty of noise. I had to pay £20 surcharge for my dogs to stay and they were not allowed In the restaurant - which is very reasonable, but have to say that they were better behaved that the other animals who were not required to pay any surcharge or not required to follow any basic behavioural rules. On checkout, I was not even asked if I had a pleasant stay. I assume the staff did not want confirmation of their mismanagement. If this is the sort of establishment used but Trip.com, then I can only say first impressions go a long way and I will stick to other hotel brokers in future.

Comfortable room with king size bed and en-suite with shower. Excellent response to COVID - spotlessly clean with contactless check in and out available. Lovely breakfast well cooked - best breakfast eating out we have had in ages. Excellent coffee. Staff very friendly and helpful - even coped well with a power cut while cooking breakfast. Would heartily recommend - hope to visit again some day.