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Alarm bells started to ring when we arrived twenty minutes before the official check in time and were asked to wait in the lounge with no attempt to check if our room was ready or not. On retiring to bed on our first night when we pulled the duvet back we were greeted by faded brown stains on the bedding which was stomach turning, .Because it was late at night I had to report this to the night porter who was also shocked at what he was looking at , he immediately removed the bedding and returned some time later with more sheets . We offered to make the bed on doing so found the replacement bedding to be as badly stained as the previous bedding. Once again we had to report to the night porter who again expressed dismay at the situation ,he returned sometime later plonked the new bedding on the bed explaining there was no bedding other than what he had in the hotel, luckily this was clean. The issue was reported to reception where we were informed by the general manager an investigation would be taking place , and we would be contacted on conclusion in a few days time as to the result . Three months later after numerous emails and the obvious blocking of our phone numbers we are still waiting to hear from the Orwell hotel. We stayed at the Orwell for four nights bed and breakfast, on three of the days we went for breakfast we found ourselves with half loaded plates waiting in a queue for staple breakfast items to be replenished ,staff handling bread and clean plates without gloves as well as removing used plates and cutlery. The only advice I can offer any one who has the misfortune to be staying at this hotel is to bring your own bedding and do not eat the food.

Was a lovely experience to stay in Ipswich, staff was lovely at holiday inn and was a lovely atmosphere and environment for me and my children for our weekend away so thank you so much for the lovely experience 😊

We spent a couple of nights here as well as having breakfast. A cosy quirky little place, the staff are wonderful and friendly and always eager to help! The beds are comfortable with a beautiful view of the estuary, and the breakfast was scrummy! The bacon was nice and thick and the sausages were very tasty, probably locally sourced! It was cheaper to buy the breakfast inclusive of the room rather than do it separately. Parking was right outside the guest house in the local car park, only £4 for the whole day! The noise from the trains is only background noise and didn't wake us up (that was with the window open!) A 5 minute walk to Tide Mill and the town centre. The sunrise photo was taken just across the station platform!

have just returned from spending three nights at this wonderfull hotel,having not been hear before my wife and i were wondering what to expect but the minute we turned into the drive this has been the best hotel we have ever stayed at.The first person we met was Poppy at reception who was loverly and could not do enough for us.but she was the blue print for every member of staff as nothing was too much trouble and everything was done with a smile.Now they say it starts from the top and how right they are .Peter the manager and his wife Abi have turned this wondrfull hotel into one of suffolks jewels,Peter could not do enough for us and went out of his way to make shore our stay was the best it could be,but having watched him he was the same for everybody and led by example by being hands on in all departments .Thankyou Peter for helping us have such a relaxing stay.I have mentoined a few of the staff but people i did not meat must get a mention as the food for our meals was also 5 star so a big thankyou to the cheffs and all the staff that work in the kitchen.enough of our stay if you are looking for a relaxing break in a beutiful home with staff that cant do enough for you and get food to die for this is the place look no further.