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We stayed at the Parsonage for a couple of nights in September. We were so glad we chose this hotel as we had a fabulous stay. We were lucky enough to get a good deal from Hotels.com We had a lovely room that felt as if it was separate from the hotel, a couple of things needed updating but it did not affect our stay, the room was clean and comfy, the shower was powerful. If we needed anything we went reception and were accommodated straight away. The breakfast was lovely, plenty of it, food was replenished quickly and it was nice to see that food was taken away if it had been standing for a while. my husband is a vegetarian and the chef looked after him. The waiting on staff were challenged this day as i heard people asking for gluten free toast, decaf drinks , along with our own requests, but nothing was too much trouble. I would just like to say that there were a couple of staff members who stood out and went the extra mile to make sure everyone was happy, firstly the young lady on reception who had been in position a week , she also did some waitressing at breakfast, her personality shone through and we generally thought she wanted to do her best to help everyone enjoy their stay. There was also a chap cleaning the spa area who again went out of his way and seemed to have good judgement if people wanted a conversation or just a polite smile. All other staff members were very professional and we could not fault any of them. I read previously about other peoples bad experiences and i am not naive to realise that peoples experiences are different and that there are many members of staff, so i can only judge what we experienced. We loved the spa area , like other reviews have said , you need to take a £1 for the locker which you get back, also take a towel otherwise they are chargeable. There is a pub on site, we only had a look around so didn’t visit it but it looked lovely. We travelled to York by car which was a very easy route, but there is also a bus service near the hotel that i believe is very efficient and has a late night service too. There is a outlet mall not too far away thats worth a visit.

This was a treat from me to myself. I had a fabulous time at Middlethorpe Hall. From the spa to the dinner to the breakfast and treatment the next morning. It was a dream. The garden is also very pleasant to walk around and every single staff member I crossed paths with made sure I felt welcome. I highly recommend!

The best experience we had. Hotel was very clean. Full of character and we loved how they decorated the room. Staff were just amazing and looked after us at dinner table and breakfast time. The food was amazing too. They were very nice people and we enjoyed our stay. The only downsudr was the parking place, we barely could find a space but it was bank holiday weekend so understandable. Overall one of the best experience of staying at a hotel.

At arrival we managed to get the key before the actual check in time. I called the number and the housekeeper very kindly gave me the key card and showed me how to open doors for later on. We were so lucky to have a family room even if it was just the two of us. We stayed in room 3 at ground floor. There was plenty of space and lots of tea and coffee and a small fridge as well. The bathroom is awesome, brand new with a huge shower and very clean. Only thing is the radiators in the room do not work so there is a heater. The room was quite warm but maybe it would be better to have a different heating system for winter. We like staying in Fulford because it's much quieter than the city centre. The bus stop is very close and busses run every 15 minutes. Perfect for us!

I stayed here for 2 nights whilst visiting friends in York. My room was room 8 on ground floor. Room very clean and had everything you need, kettle, cups, glasses, Coffee, tea and milk, sugar. I took my own mug with me as prefer a bigger cup. The bed and pillows were very comfortable .Room had small TV (Which did come on randomly at 6am one morning, not sure if I knocked the control or whether it was set up to come on by a previous guest) The ensuite had everything you need with a few small shower gels, soaps and shampoo. Powerful shower. Car parking outside was good. I sat in the lounge both nights and it was also comfortable and had a bigger TV. I didn't have breakfast as had plans both days. Would definitely stay again in my next trip to York. Thank you!

This B&B is the best value for money in Fulford. We should know we have been visiting B&Bs owned by Fiona and Richardo for over 10 years. Internally it is clean and welcoming. Each room is decorated to a high standard and comes with an excellent tea / coffee tray and toiletries etc. The jewel in their crown is breakfast, it’s the best cooked breakfast we have ever had. Cooked by Richardo and served with a smile by Fiona. Located within walking distance of the City centre, York Racecourse and York Designer outlet plus it is serviced by local buses ……..this is an ideal location . Don’t take our word for it ….. give it a try, you won’t be disappointed.

We booked this hotel for a 3 day get away to York. The hotel is well situated off Tadcaster Road, near a woodland path which leads to York racecourse, so is very popular for those who go to the horse racing. Free parking is given on the hotel’s ground, but be warned make sure you go to reception and put in your car registration details in their computerised system otherwise you will be issued with a parking fine from the company who operates CCTV monitoring for the hotel. We booked the hotel through the IHG website, as an IHG Gold member we were given an option of an early checkin for a fee of £20.00 and an upgrade of £45.00. We took advantage of both offers, subject to availability on arrival. Unfortunately this wasn’t possible on arrival, and we weren’t able to check in until nearly 3pm. We were given the upgrade of a room on the top floor. The room had a small fridge with complimentary water and a chocolate bar, slippers, and dressing gowns. The toiletries, conditioner, shampoo, body lotion, are all in fixed to the wall containers. The bath room had a large walk in shower which was quite powerful, but space to hang towels, put personal toiletries was very minimal, and I was thankful that I took a plastic shoe type hold-all and a suction hook which I attached to the shower door to put our toiletries in, otherwise they would have cluttered the sink area. The bathroom was very small, and the door needs to be closed to get any room to do what is necessary in the bathroom. We booked a deal of dinner bed and breakfast. This was a disaster. We went for dinner and just about everything on the menu wasn’t available. Eventually we ordered a burger and chips. After about 30 minutes the food arrived. It was the worse burger and chips I have ever tasted. The burger was burnt on the outside, raw in the middle, the bun was burnt, the chips were very brown, which tasted of fat. We picked at the food as we were so hungry but it wasn’t nice, and hardly edible, in fact what I ate made me feel quite sick afterwards. We complained to reception, who apologised, and said that chefs in York were really hard to employ, and offered to refund the dinner to our account. We said that if this was the case, we would rather not eat dinner in the hotel, and could they please refund the dinner portion from our account for the rest of the stay. We had breakfast for the next 3 mornings, but it wasn’t marvellous, often dishes weren’t refilled when emptied. Some staff didn’t seem to know what they were doing, and others didn’t seem to be that bothered, or concerned, about the guests in the hotel, possibly some more customer service training could be beneficial all round. For the remainder of the stay we ate our evening meal in the pub across the road, which was really good. We felt that the standard of the hotel has deteriorated since we were there a couple of years ago. Would we go back? Possibly not, unless standards improved, and the hotel gets a m

We come every year between Xmas and new year for a short break and this year, even as we stepped through the front doors noticed a difference. Guests now have to pay to park at the hotel (£7.99 a night), the coffees at breakfast is no longer brought to the table, and no freshly made omelettes anymore! Rooms are not maintained each day by housekeeping, so after two nights we had to approach reception to ask them to empty our bins and replenish teas/coffees in the room. Front desk staff were friendly though staff at the leisure centre less so- quite abrupt in their manner! While we love it here for convenience we might look at alternative hotels in York next year!