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The hotel was nice enough and the staff very friendly, the room itself was fine but there were bulbs missing in two of the lamps and another was broken. The bathroom was was good but the floating toilet did sound like it was falling off the wall when used. As the location was next to a few drive through restaurants the noise levels were quite load that side of the hotel, the other side might have been fine. If you can stay here as part of a deal then I would recommend it but not at full price.

Booked this hotel only one day before arriving to visit elderly mother ill in Dudley care home. Remembered it from my childhood and the building hasn't changed much in the past 70 years! Very surprised with the clean tidy interior, comfortable rooms and helpful staff, especially Sarah. Noted no hairdryer, aircon or fan but sash windows open for plenty of fresh air, kitchenette was big surprise and bonus. Bit of noise from traffic and tram line installation but quiet at night for sleeping.

I wrote the following email to the hotel upon check out, (14 days ago and no response) We booked a family room, as we had our little boy with us he is 4 and he could not reach the sink, you may like to consider in offering a child’s step when selling it as a family room so they can reach the sink and climb into bath. The shower curtain was not very clean and I didn’t feel comfortable when it was sticking to my skin whilst showering. See attached photo. There was no information given or provided in the room about the Wi-Fi. There was no TV guide on the television. No fridge in the room. One toilet roll for a family of three. No air conditioning We were notified that the swimming pool was closed which was disappointing but at least notified even though it didn’t reflect in the price. Breakfast was Luke warm buffet style so disappointing. The housekeeper knocked the door at 8.30am when we hadn’t checked out. I would like to mention we stayed at The Marriot in the centre of Birmingham on Tuesday night and this was a much better experience. All in all, it was a very disappointed stay.

Enjoyable stay with helpful staff beforehand, taking care of my bags for a couple of days before we arrived. Close to some fast food joints and the motorway. Also some grassy areas to walk the dog. Just one thing - make sure you register your car with the hotel's system. I had driven 400 miles and was not aware of a parking system (okay, I live in a remote part of Scotland that doesn't charge for parking). Staff never mentioned it either, but they were kinda busy between serving drinks and registering guests. Got a bill for £100 which I was not impressed with (finally reduced to £20 after an appeal - which failed, despite me confirming I was a resident at the premises).

I stayed here during the 3rd week of September. We was warmly welcomed by the receptionist, comfortable night sleep. Facilities were good. Only downside was there was a lot of noise coming from the other rooms or when someone else was outside