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Fabulous fabulous fabulous. Food was exquisite, staff from bar to table were attentive, polite and service was exemplary. We had a gorgeous meal, both chose steak which was to die for. My friend had the brownie which was rich, velvety & melt in your mouth and I had the caramalised custard tart which was just perfect! Being locals we have eaten here quite a few times but was really excited to try now Rob is on board & we were absolutely blown away. Thank you for a fabulous evening.

Royal Suite? Laughable! I was sadly homeless in my early 20s 40 years ago and I was put up in a better b&b than this. Check in was borderline rude and entering the ”Royal Suite” I started to calculate if I could just drive home the 2.5 hours after the event I was attending locally. Dirty room, paint peeling away from the walls, the flatest pillows and mattress I have seen since my teenage years. A window come skylight with no curtains that let light in from the street and kept me awake. Garden view advertised but only if you are on your hands and knees looking under the chairs. Remote control with no cover on the battery compartment, no hairdryer.. this had to be asked for, no advertised water in the roomm I dreaded breakfast and anticipated having a coffee then eating elsewhere but despite the dreadful waitress, the food was actually very good. Dirty cutlery spoilt the experience and when I asked if I could have bottled water to take to my room as it was missing, the waitress told me she was busy and was in the process of refilling the bottles. Walking passed dirty tables empty handed to the kitchen is always a downfall in a waitress time management. Overall, it was a poor experience. On check out, I asked for the GMs email. However, I was advised to use the info@ email. Surely at this point, alarm bells would have been ringing enough for the lady to at least ask how my stay was and if she could help?! No, nothing. I was hoping to give feedback to the GM privately but the staff were not helpful. Please change the Royal Suite name to a large double. You are setting the expectations too high. Well done breakfast chef, the rest was sub standard.

The location of the hotel is not very convenient. There are no good transportation facilities, supermarkets and restaurants in the surrounding area. You need to walk for a while to reach the bus station and restaurants. The hotel's front desk clerk was very nice, but the hotel did not provide comprehensive equipment, such as slippers and hairdryers.

I booked a stay for one date then had to move the date due my one colleague being in the military and we eventually stayed for what we thought at the time was a pleasurable evening with this hotel on the 2nd September 2022. I felt I did call in plenty of time to move the first booking and just wanted to flag this up with them. They have now charged me for two stays and accused me of not moving the booking and not turning up. I earn a low salary due to my current job and there would be no way we would want to pay for two stays when we only wanted one night. They appear to not be concerned with my story and are refusing to refund the first booking As they have no proof it was moved on the phone by me. I did not receive an email confirming the move in dates and assumed all was well from the telephone conversation . Be aware this could and will happen to you if you need to change your room booking . They might charge you for two stays. I can barely afford this at present especially with rising prices in fuel costs. I will not be returning to this hotel group because they have ripped me off. What turned out as a smashing hotel stay has now turned into a really bad negative memory. It was not a corporate booking and every penny counts for me at this time and we are being treated as if the money means nothing , that we have been charged for two stays , for them appears normal. Even if it is wrong . Just to confirm we paid and stayed for the £205.12 Booking for one night , but were not at the hotel for the other fee they have charged which is £286 Again beware of these big hotel groups who are happy to take your money and if a mistake is made on their part, are very hard to get back a fee that they should not have taken .

Everything was very good food, staff , room etc I would have given it an even better score but I object to paying for car parking.