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I wrongly booked 2 tooms. I told the hotel soon afterwards. They said the second booking was cancelled. Not only have i paid for two rooms, a further deduction has been made from my account for the cost of a room. So i have paid twice now for a room which was cancelled soon after the initial booking. I have several times communicated this error, but no restitution has been made. BEWARE! This is fraudulent.

Lovely hotel. Some of it rather tired and dated and needs a good update. There weren’t enough staff for the number of guests but those staff that were there were very helpful. They were just struggling to do their job as there wasn’t enough of them and often you’d have to ask to get things a couple of times when dining as they’d forget, eg asking for mayonnaise/ketchup etc. The set menus for package deal were repetitive and pretty boring. Mushroom risotto 3 nights in a row for example. They accommodated dietary needs eg coeliac but sometimes there was confusion around what was and what wasn’t gluten free. The pool area was nice, unfortunately the jacuzzi wasn’t working. There’s a lovely outside seating area at the back with big granite like benches and tables. Plus a couple of tables and plastic chairs on a terrace by the conservatory and bar which were lovely to sit in the sunshine. Lovely grounds for walks or a round of golf. Lovely lounges with old comfortable chairs to relax in. We also used the table tennis and pool table. The bedroom we had was spacious, 2 large wardrobes, a bathroom and a separate shower room with toilet. Tea and coffee making facilities. The beds were comfortable. The room just needed some TLC but was clean and tidy. We were in the Forest Wing and were a large family group. Trying to get hold of reception prior to our holiday was a nightmare, they never answer the phone. Had to go through Bespoke Hotels. However they were very accommodating when asking for special requests as our family were celebrating a very special occasion.