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My daughter booked this for a spa day for us. Sadly I wouldn’t recommend didn’t feel spa like at all. The girls in the spa were lovely but whilst having what was meant to be a relaxing massage all you could hear was loud music from a fitness class so couldn’t switch off. Had to be asked to be shown around and charged £10 for robe and slippers. Lunch was ok but for very little was £50 The pool area only had 6 beds in total other than that was chairs. Just not the relaxing spa day you would expect then there was no staff in the pool area where 3 young lads proceeded to keep water bombing in the pool so we didn’t go in. I’d avoid this if you wanted a relaxing peaceful day.

Always very clean. Staff welcoming and friendly. Rooms all clean with towels, extra pillows, toiletries and plenty of storage & room spacious. One issue though that is not very nice when on ground level is the access route through/from a wooded area for non guests of hotel. On this occasion we encountered a few kids (a long way off of being men) that kicked about a ball with no care for the impact on our window. Early hours found also a Male and female (not guests) slurring drunken words of hate to each other and totally ok with treating the route as a toilet and like they owned it. I did then let my voice be heard and to move away or be removed...sad to say that! The hotel must fence the area and allow paying guest privacy and security. These few people have let down a community and shown themselves as vile people to foreigners, children and visitors alike.

Overnight stay following a wedding. Great location for our purpose. Room was clean and had all of the expected amenities and services. Tea tray was well stocked. Check in is 2pm, which was awkward as the wedding service was at 1:30. I booked two rooms so paid an additional £20 to check in early at one of these rooms. I telephoned the reservations team on two occasions a few days prior to our stay to enquire about the check in process and how access to the room would be facilitated since we would not be returning from the wedding until 1am. My only criticism would be the lack of clarity I received from the respondents. As a result of the insufficient answers to my questions, I made provision to leave the wedding venue during the day to check in at the second room. Upon arrival at the Two Rivers, all my additional arrangements were negated as the gentleman who checked us in, allowed us to check in for the second room there and then and take the key card. Other family members were staying in the room and I was paying for it. The access to the room was via a separate accommodation block and simply using the key card. All my additional arrangements to check in during the day were unnecessary. It would have been very easy if the respondents to my telephone calls earlier that week had given me that information. We had a good night's sleep and the breakfast was excellent and very reasonably priced.

Booked for us by a 3rd party walking group and this hotel suffers in comparison to the walking focused B and B’s we stayed in earlier in the week. This feels more like a pub with rooms, a bit dark inside and the public stairs etc are decidedly shabby. Busy bar with Sky which helped. Room was effective, large room , comfy bed and good shower. Fast breakfast operation with charming staff, bacon however a little burned and it looked like someone had deliberately hidden the burned bit under some ample beans. Good location, 5 mins from station.

Excellent choice and very good value for money. We stayed here with friends after a family event (also held at Woodfield House which was very well organised by the hotel). Both rooms were lovely, spacious and clean. The hotel is very old and accordingly, sympathetically decorated. Easy access via a key box. Parking is literally just across the road and not expensive. Views of the castle while having a huge breakfast was included in the room rate. My husband said the garden was lovely too.

Stayed over for one night as close to Bristol and stopping off after dropping daughter to Uni before travelling home the next day. Lovely venue, pleasant staff, great accommodation, great views and a very good nights sleep. A wedding was in full swing but it didn’t impact on our stay at all. Breakfast was amazing butIf I have any gripes, the Bolognese was clearly microwaved and bland and better bread could have been used for breakfast rather than the clear cheap sliced stuff. Overall very impressed and a lovely evening stay, will be back I’m sure.

Always spotlessly clean. Reception always very nice. Rooms have all you need. Comfortable and Clean. USB sockets, reading lights and lamps, Samsung 32” Smart TV compatible with with mobile phones, tablets and pc/lap. Desk with desk lamp and luggage storage along with open wardrobe and bedside drawers/unit. Large full size mirror. The Queen size bed is comfortable and has plenty of pillows/bedding. Bathroom is one of the best I have seen In hotels with modern and clean fittings. Subway tiling with chrome finish fittings, large bath with waterfall shower and over bath shower attachment for when just your hair needs washing. Huge fitted mirror with lighting and ample space for your toiletries etc. Towel rail and door hooks all complete the better than most bathroom. Towels and toiletries/hand wash/kettle and mugs, glasses, quality hangers and the attention to details all complete a good value room. The hotel flows on to the pub/ restaurant. Being Green King the food is all good. An extensive food and drinks menu. Easy and user friendly app allows ordering from your table for food and drinks. Overall the convenience of both hotel and bar with good service and good value a highly recommendable place to stay whether your here for business, leisure or just a night or two r&r The New Inn @ Green King always hits the mark. If you have breakfast with room it's served at the restaurant with hot & cold options Continental and Full English. Both perfectly presented and quality products. Parking for guests is free and input of car registration avoids any after stay fees.

We returned to Berwick the second year in a row for afternoon tea for my mother’s birthday as we had such a nice time last year. It didn’t disappoint - delicious sandwiches with lovely thick slices of salmon and beef, and the cakes/desserts were equally delicious and varied. We had 3 generations in our group of 10 so the atmospheric wooden panelled lounge was perfect to accommodate (and contain!) young and old. The late afternoon sun gave the perfect setting for a mooch around the beautiful gardens to finish it off. As per last year, all of the staff we encountered went out of their way to be friendly and helpful - I was very impressed and it was the “icing on the cake”. Worth mentioning also that we had a combination of fussy child eaters and gluten free which we had informed the staff about beforehand and they couldn’t have been more accommodating making little tweaks so everyone could enjoy the food.