Best Butcombe Hotels

Great location, easy service, spotless ☺️ Will definitely be returning and recommending

Reception and staff, shuttle bus etc. Were very helpful, welcoming and friendly. Hotel very clean, food limited menu but lovely food. Shuttle bus fantastic. No other amenities. Bar was awaiting delivery of draft and bottled beer for 3 days so we had to go somewhere else for a drink. We had booked late check out and were woken up by housekeeping early, explained we had late check out but were woken again by phonecall from Reception asking us to vacate room, it took me to go to reception with proof to which the woman responded 'oh it must be on other server' ??????? Why wasn't it checked then? Completely disorganised. I spent the time I paid for late check prooving I'd paid for it??????? No apologies! Very disappointed. So no drinks or explanation as to why they had let it run out if as they said hotel was 'booked out' that weekend so they should have made sure they had stock and absolutely no regard into what I'd booked and paid for! Really felt sorry for ground staff as management should take responsibility for these issues instead of letting the staff at hotel get burdened with management mistakes! Very let down with mis information and not very good management skills and planning for their visitors stays!

We arrived too late because our flight was delayed. As we were concerned we sent a message warning but we didn't get a response. The hotel was closed and we couldn't contact anyone. We would have been grateful for a message to warn us.

Great location, a couple of minutes walk to Bristol departures/arrivals. The check-in and check-out was easy and the staff were very friendly and polite. The amenities in the room was fine. Most hotels these days do decaffeinated tea & coffee and even a range of herbal teas or hot chocolate which I was surprised to find was not an option in the room, just English breakfast tea and regukar nescaffe sachets. The room was really nice, very clean and comfortable, big enough for the suitcases as well. We didn't have hot water for the shower which was a shame. We were in a rush to check-in for our flight so didn't bring it to the attention of the staff. The breakfast had a good range of options, sweet, savoury & healthy. We would stay again for any night-time/early morning flights.