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Reception and staff, shuttle bus etc. Were very helpful, welcoming and friendly. Hotel very clean, food limited menu but lovely food. Shuttle bus fantastic. No other amenities. Bar was awaiting delivery of draft and bottled beer for 3 days so we had to go somewhere else for a drink. We had booked late check out and were woken up by housekeeping early, explained we had late check out but were woken again by phonecall from Reception asking us to vacate room, it took me to go to reception with proof to which the woman responded 'oh it must be on other server' ??????? Why wasn't it checked then? Completely disorganised. I spent the time I paid for late check prooving I'd paid for it??????? No apologies! Very disappointed. So no drinks or explanation as to why they had let it run out if as they said hotel was 'booked out' that weekend so they should have made sure they had stock and absolutely no regard into what I'd booked and paid for! Really felt sorry for ground staff as management should take responsibility for these issues instead of letting the staff at hotel get burdened with management mistakes! Very let down with mis information and not very good management skills and planning for their visitors stays!

Booked this accommodation to stay in following a late flight into Bristol airport. We arrived at 01.00 the instructions for finding the accommodation and our room were easy to follow. The room was comfortable and warm as were the 2 single beds. The room is not somewhere I would stay for longer than 1 or 2 nights as there was no hanging or wardrobe space. Shower was good and the usual toiletries and towels were to hand, including flannels which makes life easier when you are packing again. We would certainly stay there again either before or after an early morning flight from the airport. Most importantly the goat is friendly

I really don't like leaving negative reviews about a property, if I don't like somewhere I don't usually leave a review unless I think that other travellers should be warned about a property, the Parsonage falls into that group. I had seen lots of 5* reviews which waxed lyrical about the Parsonage and I was really looking forward to staying. The first problem was that I couldn't find it. I'd had an email telling me that reception was between 4pm and 8pm, no mention of problems finding it. It would have been helpful to have given directions at that point. After several attempts driving up and down I phoned them and got directions. The next challenge was the driveway, an unmade road which was in an awful state. I was really worried about damage to my car. That said I got there, parking is a bit tight. That said the house looks really impressive and has gorgeous views. When the door opened I got a smell of dampness, which progressed in my room into a strong smell of dampness...I emptied a tin of lynx into the air to try to deal with it. To be fair, the bed was comfortable but the pillows absolutely awful. I was also a bit surprised at the size of the TV, it was a large room the TV was tiny. The ensuite whilst clean was dated and bore no relation to the age of the house Rooms in the Parsonage don't have locks on the doors, it has 3 lettable rooms. They also don't have bolts on the doors, that includes the bathroom....I can handle no lock, but no bolt!!! I was disappointed that the WiFi didn't work, my biggest concern was a lack of fire safety. This is a big old house, run as a commercial B& B, with lots of soft furnishings. There are no smoke detectors, there is nothing in the bedrooms which give any advice about fire evacuation procedures. My room had a lobby to it with a fire extinguisher in it. The extinguisher had no evidence of being maintained and more worrying was of a type which I understand is not appropriate for use, on health grounds, in residential property. I then discovered that one of the bedside lamps had the cable extended by joining two cables together, the PAT test sticker said 2005! Breakfast was OK, it was well cooked, not a particularly substantial full English,.cheap sausage but the bacon was OK. I must confess that I don't understand all the other reviews saying how wonderful it is, in my view it's very average...not unpleasant but certainly not exceptional I personally will not be returning