Search Your Bonsall Hotels

Bit of a mixed-bag this one. I stayed in the twin room for 2 nights. The room oddly looks as though it’s been lifted and deposited direct from a Premier Inn (but smaller). It’s dark due to the use of dark purple and dark wood on almost everything. The bathroom is fresh and contemporary though. There’s a generous selection of teas and coffee plus biscuits. One of the reasons I chose the Fountains tearoom and B&B was because of the tearoom downstairs. I arrived, after a long tiring journey, at 3.30pm thinking I was just in time to grab a snack in the tearoom, however Iike a lot of visitors if you read the comments dating back years, I was told by a very offhand older member of staff the kitchen was closed. It closes at 3pm, so all the info and literature stating that tearoom hours are 9am to 4pm are misleading to say the least. (The owner later stated that ‘our staff have families to go home to’). When I asked I was also told that breakfast was from 9am, even though this staff member was now fully aware I was a guest, and I mentioned I needed to be somewhere by 10am the next morning. So the next morningI hung around to 9am and dashed down to breakfast to find other guests already eating breakfast, a (different) member of staff said guests were served from 8.30am! I complained by text to the owner who responded very quickly saying she’d look into it. The owner could not be faulted for responding to queries/complaints - the evening before I’d rung her asking how the heating worked as it was cold and she came out straight away to check the thermostat in the hall. The breakfast was prompt, hot and very tasty. Other negative points: The mattress had springs starting to poke up, the pillows were thin and lumpy (they’re cheap enough to buy for goodness’ sake). The thinnish duvet (no sheets apart from the fitted one on the mattress) only just covered the bed, so wouldn’t be great for larger visitors. I personally will not be staying again.

We stayed in the promonarde rooms two adults and two children. You would never thought we was staying in a shipping container very quiet, very clean even the edges of the carpet was hoovers smelt lovely when we walked into the room. Compact be great fun in our room was shower , small tv, hairdryer, tea and cover . 10metre along was another room that contained toaster, microwave, full sink with washing up liquid kitchen . Just up the steps was hotel reception and entertainment room for children did activities at night like kids disco, games room free football table, and Lego table . Above reception is a restaurant though we didn’t eat in there looked nice. We went to the local pub called the fishpond great food and bands on at the weekend. We had two nights first day went round the Gulliver’s park second day we went to heights of Abraham . This place is great for kids we did look at the other rooms but found you got more outdoor space on the promonarde room ie could sit and watch the kids play. There is also a bus you can sleep on that looked great fun too .

It is difficult to be complimentary about this allegedly 4* hotel. Re Fire precautions: Information about the closest fire exit should have been on the bedroom door. It was not. In the event of a fire any alternative to the main staircase was not immediately evident. Therefore the only exit would appear to have been down a total of 4 flights of stairs using 5 different changes of direction. There were places on this route where the emergency exit signs would probably not have been visible. Re the bedroom/bathroom: Washbasin was cracked Grouting round bath discoloured No shelf on which to put toileteries Niagra type shower only with no shower cap provided for ladies Shower controls unmarked. Potentially the wrong combination could cause a full immediate shower with water at maximum temperature. Dangerous for children, elderly etc. Re the breakfast: Fruit consisted largely of great chunks of apple and a few other fruits crudely chopped All hot food rapidly became cold as the containers had no under heating Re reception: Having booked with the hotel’s online system 6 days in advance we were staggered to find no immediate record of our booking on arrival early in the evening. Then the receptionist pointed out that the booking had been made for the actual time of the booking and, that as we had not turned up, full payment had already been taken. At the time of booking there had been problems completing the form which had presumably defaulted to that day. Clearly I had made an error which I should have noticed. However, even if I had noticed the error that night, the hotel would have retained the payment as it requires to be notified of any cancellation at least two days in advance. Perhaps the hotel should have realised that a booking made from over 100 miles away in the middle of the evening was unlikely to be fulfilled that night? In the circumstances we were forced to pay for a second night or look elsewhere. As I am 81 I was not inclined to find other accommodation at that time of day and without access to my laptop. A subsequent email addressed to the Manager was ignored until I sent a reminder. An unsympathetic reply from the desk manager (presumably receptionist?) emphasised that its no refunds policy applied “even in cases of genuine error”. The hotel website gives no email addresses for the Manager or to make comments or complaints and it seems impossible to contact the hotel owners, which appears to be the Deventure Group, by email.

Came to this hotel for 2 nights to visit the area before attending a wedding reception in Derby. It was beautiful in every way. The room was lovely, the staff were friendly, the hotel itself was beautiful and the gardens were outstanding. The hotel kindly let us keep the room a bit longer on our departure day, even though they were themselves hosting a wedding. We ate in the restaurant on the first evening and breakfast both mornings and the food was amazing. Both food and wine were surprisingly reasonably priced as was the stay itself. We were able to walk to Matlock Bath and the Heights of Abraham, so no need to use the car. I'd highly recommend this lovely hotel.

I spent a night here recently. The staff are all really friendly and make you feel welcome. We didn’t use the pub, just for a quick breakfast the following morning so I can’t comment on that aspect however it is clearly full of character and is situated in a great spot for exploring. Unfortunately the accommodation was a bit of a let down. The room we had is in need of updating, the bathroom was very small, nowhere to put anything. The tiles in the shower were mouldy which is off-putting, the extractor vent was really grubby and the general standard of the finishing in the room was poor. As there is no natural light it seemed to highlight all of these issues. It all felt very tired. The bedroom itself was clean although the carpet was a bit marked. The beds were ok, the bedding was spotless as were the towels. There were 2 tiny mirrors so not ideal when trying to get ready. All in all a bit disappointing.

We stayed on the caravan site and absolutely loved our stay.Staff were really friendly and helpful.The shower and toilet facilities were regularly maintained and the site clean and peaceful.The restaraunt/pub was lovely!! So warm and inviting.We will definately return here,