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Our experience was below average, for £. Room very small, our door handle missing, Somebody else's medication was found just under the sideboard (could not be missed) Bed - not to my comfort, slept poorly, cold room and not very welcoming, On our arrival, the welcome was not as I would expect from any ”guest house” NO PARKING, and the recommended parking by this what i would call a ”bedsit” Locks up at 19:30 and reopens ”early”, there was no mention of the parking until you get a confirmation email, because of the nature of our visit. This was not good enough, and the local parking was shocking, and at the time there are roadworks which made parking even more difficult, this ”guest hse” is NOT suitable for disabled, Breakfast : was ok, but was told that mushrooms are not available due to ”they take too long to cook” very odd as they only take minutes, the tea/coffee/juices did not come, I had to ask mid breakfast, And anything from ”basic standard English” have to pay extra, even a capachino was extra charge, 1, parking situation should be high lighted 2, I would not advertise as a guest hse 3, cleaning is poor- should NEVER find other people medication, 4, TV , signal would be better, I would not stay or recommend this accommodation Good point : close to canel for a nice stroll,

Booked Baldwin House for a stay over as we booked a family trip to West Midlands Safari Park with myself my wife, 4 year old and 6 month year old baby Having visited the park during the day and had dinner we headed to the hotel at approximately 10pm not knowing last check in was at 8pm as this wasn't made obvious - an easy oversight. I called the hotel when we got there as it looked closed and the phone was answered by the owner Dave with a very rude Yes!?. I ignored this, and asked why the hotel was closed and he began to rudely explain how the hotel in closes at 8pm and I am lucky he is even answering the phone! So I apologised profusely to which he said, Yes you should be! he then said you are lucky you have a baby with you and proceeded to disconnect the call! He then came down and opened the door and shouted at me saying ”Where's the rest of them!” at the point I felt I had been disrespected enough and was ready to turn back or find another hotel, but had to think of my 6 month old. We then grabbed our things and came to the front desk where matters got worse! He saw my 2 children and said the rooms only booked for 1 child! and I explained I can show him the booking, he said ”You can show me what you want, I don't care!”. After 5 mins he realised that I was correct and the booking was for 2 children on his system. He then said I didn't book with ********** and told me I booked with *******! I said the booking comes across as ******* but he called me a liar!

We have been to this hotel several times, it has the basis of a fab hotel, great amenities etc but its not rub particularly well. The pool/billiards room closes in the evening when you would assume it would be open to use for residents in the hotel, noone could ever quite tell me what time it didn't close but it was basically part of the swimming pool and gym and closed when that did. Again noone actually knew what time that was! Paid for my puppy to stay but got no puppy treats, or puppy pack as promised! All in all would stay again but it doesn't quite live up to its stars the way its currently being managed.