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Wonderful palace in good area

Absolutely loved the location and will definitely return. The service and attention to detail from the reception team especially is 10/10. Certain areas of the hotel need refurbishing - even if just a lick of paint for now as they aren't in line with the rest of the hotel. The room was small but practical and unfortunately didn't have the best of views but that's not an issue. I felt comfortable and safe during my stay. Had a minor issue with the air con unit which is very dated and didn't match the aesthetic of a modern and refurbished room which looks very appealing. Overall, would be very happy to visit again especially during the summer and try out their dinner menu.

Beautiful hotel located in centre of Bromley. Easy access via remote key 🔑 to both hotel and room! Lovely touch with GHD hairdryer and straightener! Only downside is the parking is a walk away in a public carpark .. late night returning to hotel solo would be a concern! Fabulous restaurant/bar attached is Dorothy and Waller unfortunately breakfast not available Monday/Tuesday

I enjoyed my stay. Great service , great location

Was ok location great Wasn’t the cleanest But was nice enough Would stay again

Stayed in the one-room apartment for about one week. The hotel is located in a residential area with a quiet and neat neighbourhood. Free on-site parking is available. Train station is a long 15-20min walk from the hotel. There was no lift access, but the staff was ready to help during service hours. The interior of the apartment was simple and relatively clean, though some shelves and cupboards were a bit dusty. The bedroom was small and had no wardrobe, only an open hanger-frame for garments. The mattress was a bit saggy and there were only 2 small pillows. There was no air-conditioning, but only a big fan which made a loud whirring noise when on. The heater-panels were too far from the sitting area... I doubt if the heating would be sufficient during winter. The full kitchen was useful, but got only one small pot and one pan for any cooking. Plates and bowls were not enough for 3 adults, and I had to wash them all for a second course during the meal. Steak knives were not sharp enough for steaks! The washer had no dryer, so we had to hang the clothes around the room. Housekeeping was not done everyday... depends on the length of your stay. So much for the unsatisfactory bits. The nice bits were: The location felt safe and quiet. The staff were friendly, Check-in and out was easy and fast. Luckily during our stay, all the electrical appliances functioned well. There's a communal breakfast area, with all-you-can-eat stuff like bread, butter, jam, juices, milk, fruits, cereal, cookies, tea and coffee. These are available the whole day till staff go off at about 9pm. There is a laundry room for those staying in studios, and the machines and detergent are provided free of charge.

the hotel was next to the Thornton heath station and pizza restaurant( my favourite ), which is a good location only 15 min to Victoria station by train. The staff are very professional and kind. They treat me as a friend. I tried it I recommend it 👍

I was a little bit dubious about booking this hotel because it was so cheap (£29 per night) and because of some of the bad reviews I had read. I booked the hotel for one night anyway as I just needed a bed for the night and was prepared to have a less than pleasant stay, however my stay was not bad at all. I was able to park my car a couple of streets away for free from 6pm up until 9am (but always check the road signs or ask a member of staff what the parking times are. On arrival the reception staff were friendly and helpful. I liked the fact that you couldn't use the elevator without your electronic room key as I am not complacent about security. My room was on the 7th floor and being so high up I couldn't hear the traffic but I could hear the tv in the room next door but it wasn't loud enough to prevent me from getting to sleep. Even though the room was smaller than I was used to, I was able to walk around the bed. And that was it... no table or chair but there was a fixing on the wall where you could hang your clothes and bag. The heater was excellent and mine was able to get up to 32°C/89°F as it was a cold night outside around -2°C/28°F but my room was warm in just a few minutes. The room was clean and so was the bed linen and had quite a nice graphic stenciled on the wall of the London skyline. I know I'm probably being fussy here but the tv which was excellent by the way was way too big for the room. I suppose some people would love this but it really did strain my eyes. Turning down the brightness helped a little but I ended up turning it off in the end. The bathroom was small but clean with a large liquid soap dispenser on the sink. I was able to get the temperature I wanted on the shower in about 30 seconds. The shower curtain didn't pull all the way round because it was incorrectly fitted and I just left it as it was. The bed was comfortable and my nights sleep was undisturbed. There was a kettle and microwave oven you could use downstairs so I just heated up a subway sandwich I had left over from the night before. In conclusion: Yes it is very basic but if you just need a bed for a night or two (probably not much longer) then in my experience you can't go far wrong here. I have seen some of the nightmare reviews but that was not my experience.