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Stayed at this hotel on Thursday night for a birthday. Hotel receptionist really friendly, had to enter our car registration for the car park which cost £5, if you don’t do this you will be fined £100 I think it said. We were in room 7 which had a four poster bed but very warm in the room with not much ventilation could do with a fan in the room. We had a glass of wine in the hotel reasonably priced. There is a lovely pub across the way called the Anchor and a Thai/indian restaurant which we ate at in the evening. The breakfast was cooked to order we had full English which was included in the price and was huge. 2 fried eggs, 2 sausages, 2 tomatoes, 2 bacon, mushrooms,hash brown and beans plus help yourself to toast, coffee/tea and continental items. Couldn’t fault it accept tables could have been cleaner. All in all pleasant visit maybe hotel could do with a bit of updating.

Very good hotel

Close to Kent Hill Park, the environment is very good👍. It is far away from the city center, and the public transportation is well developed. It is recommended to buy a pass and get on as you like! The cleanliness of the room is okay, but for some reason on the last night, the bath towels and towels were not placed according to the specifications!

The staff are brilliant here. They cannot do enough for you but it seems to lack an overall manager who can make major decisions re maintenance when things fail at weekends. You will not meet better staff anywhere friendly and keen to make everything right. Shout out to the restaurant and bar staff for being amazing and managing the new hotplates to deliver hot food on Sat and Sunday. The conference team are amazing helping move equipment and sorting any issues. It is a shame they weren't given information on how to set up our room. We had the same set up as last year snd sent photos which didn't reach the team in time. They reorganised with a smile having to move 12 heavy chairs with arms to those without so our accordionists could play their instruments. Better communication would have avoided us having no access to our break room due to another group having officious security who were turning away anyone not in their conference group. A member of the conference team dealt with this swiftly and provided us with an alternative space. Again a Manager overseeing would have noticed the refreshment room would not accommodate this very large group as well as our small one.it seems an awful lot is put on staff to sort when someone with a complete overview should be doing this. They all deserve a massive bonus for sorting everything with a smile. Everywhere is spotless and rooms are comfortable. Thank you from Jazz accordion group to all staff on duty Thursday to Sunday Sep 12 -15th. Many Thanks Helen

Arrived on a Sunday and the restaurant and bar closed at 6pm so I had to eat out. However the hotel front of staff were very helpful, polite and professional and made me feel welcome. Lovely lady on the front desk and later a gentleman after 6pm. They provided me with extra pillows and asked if I needed anything else. The bed and pillow were super comfortable and I had a fantastic nights sleep. The room was a little tired and would probably benefit from an upgrade on the following items; carpets, chair covering and Woodchip wallpaper, small bath let it down but everything else was fine and the room was super clean.

I went to the Broughton today for lunch, drinks and to watch the football with my husband and daughter. It is a fun and chilled space for us all to enjoy the game together ☺️ Fast service for both our food and drinks, happy staff members and a very clean baby changing space!!