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We booked Les Jardins de Deauville because we wanted to stay close to friends who live in the area. We thought we would just park our bags, visit our friends and then head up to Deauville for dinner. (We've been to Deauville on previous trips - it's lovely and certainly worth a visit.) However. When we arrived at the property, we had a ”pinch me” moment - the grounds and landscape were stunning. We were personally greeted on arrival by the owner and his amazing staff. He gave us a quick tour and showed us the gorgeous swimming pool before we headed to meet our friends for lunch. We booked a triple room which was very spacious and stylish. On the way to lunch with our friends I asked my family if they really wanted to go up to Deauville for dinner. Our teen said ”Can we please just go back and chill at the hotel?” So we did. The pool is really terrific and I loved that the staff came around and offered orange wedges as a light refreshment. Service at the pool was amazing. Service everywhere in the hotel was amazing. They have considered pretty much every detail and how to balance excellent service without being too stilted. We had an incredible dinner that night but do book ahead on weekends - we had a late seating, which was fine but they do fill up. I had booked the hotel because it was close to our friends' house. I had no expectations - I just wanted a convenient place to stay for the night. It was such a happy surprise to find such an inviting, chic hotel. It's a great base if you do want to visit Deauville but it's also the perfect place to just go and chill for a weekend and think about nothing. Truly love this special place and am so glad we found it!

I wish I had read the 1* and 2* reviews on here before booking. I thought an overall 4.5* was reliable but I think people who gave those stayed a very short time. We stayed 8 nights and had the 'full' experience... As others have noted, this is not a 4* hotel. It is some rooms, with a pool outside in a very pretty garden, but it bears no resemblance to a hotel in terms of service and standards. I have stayed in far superior 2* hotels. It was a hugely disappointing stay. Having to constantly ask for very basic things like shampoo and soap is frustrating and eventually we stopped trying. By the end of our stay, our frustration had turned to anger but there was no point complaining. The problems are not occasional or errors, they are systemic. We noticed a plaque for 'Buildinvest' on the gate. I googled the company. It explains quite a lot. I recommend you google the company and it's main business and business model before booking... A quick summary: * the shower leaked all over the floor * the shower head bracket was broken * toiletries in our room were never replenished - not once - in 8 nights! We had to beg the desk staff for shampoo. They then ran around looking in cupboards. Sometimes they brought some, sometimes they just forgot about it. In the end we went to a supermarket and bought some for ourselves. I have never had to do that when staying in a 4* hotel. * there were holes in one of the bath towels we were provided with. * the rug in the room was tatty and had come unstuck from the floor. It was a massive trip hazard in the middle of the room and my husband fell over it on the first day. We had to ask twice for it to be rectified over a course of 4 days. There is clearly no maintenance staff on site. Nothing gets repaired or maintained. * breakfast is disappointing. It is the same everyday - in the case of the fruit and 'salad' it is literally the same food. The cucumber had gone slimy and the apples were old and soft but they continued to bring them out day after day. By day 3 I really wanted to leave but we had paid over £2,000 upfront so were trapped there. * the breakfast seating is appalling. Everyone is crammed into tiny tables around sofas that are never used. Guests have to queue up at a machine to get a coffee. It's like a budget hotel. There was clear anger among a number of guests but the staff seem oblivious to it. On the final morning all the tables outside were covered in the dirty ashtrays from the previous night, filled will old cigarette butts. It was depressing. I couldn't face it and left and paid for breakfast elsewhere. * the only coffee onsite is from a self-service coffee machine that uses powdered milk. It is appalling. Like something from an M40 service station c.1989. Everyone in the breakfast room was disgusted, French, German, English alike. It is not appropriate for a venue that claims to be a 4* hotel. How hard is it to serve guests a proper cup of coffee? * we went out and bought milk to have coffee in

We have been sleeping a night in the cafeteria.The place is authentic and typical and the reception is warm and we have breakfast with the farm people and we have gone back with the cider and confectionery products made on the site.

What a good welcome to this gentle lady who cooks, you receive and gives you the desire to stay longer to discover this wonderful place that is Normandy. I strongly recommend with the idea of come to spend a good time because it's the essential and to leave the mini details that we see on the opinions of certain who breaks you the magic of those who put in 4 for you. Switch good moments to 2 or more to share the location where a swimming pool is in project on this beautiful shadowed park. Soon to see Fabienne Fillion you love your region and this is seen through your art. 🙏