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Fun place, well designed, super efficient staff, highly recommended

A small hotel with a history, hardware, ordinary health, but worthy of this price

Dieses alte Gebäude wirkt zuerst gar nicht einladend. Innen entdeckt man, dass einiges Altes erhalten blieb und mit moderenen Bilder und Farben etwas aufgelebt wurde. Leider wurden wir nicht erwartungsmäs freundlich empfangen! An der Rezeption existierte fraglich unsere Buchung nicht. Nach langem Warten bekamen wir dann doch noch ein kleines Zimmer zugewiesen! In diesem Zimmer brillierte ein riesen TV-Bildschirm und ein bequemes Bett, das fast das ganze Zimmer ausfüllte. Ein kleines Bad mit grosser Dusche war vorhanden. Blick vom Zimmer direkt auf den Bahnhof nebenan. Der Speisesaal zeigt sich sehr ehrwürdig und geschmackvoll. Zum Abendessen gab es zur Vorspeise ohne Alternative einen Zwiebelkuchen! Der Hauptgang war gut, wenn auch nicht besonders warm. Dessert sehr gut. Leider war die Bedienung alles andere als freundlich. Wir wurden nie gefragt, ob wir nebst dem Wasser auf den Tischen noch einen Wein bestellen möchten. Man war auch nicht bereit den Hauptgang ohne Fleisch zu servieren! Als Durchgangshotel ja, ansonsten nein!

Very satisfied, the location is very good right by the river, very close to the dinner street. The hotel facilities are quite new, the room is very comfortable, the front desk service is very good and kind. The business desk can be convenient for office and record, very good! ! ! ! I will live in Lyon.

The hotel is very close to Perrache subway station, the front desk is on duty 24 hours a day, the service attitude is very friendly, the hotel is also close to the city center, walking distance. There are many books in the lobby, suitable for ordering a coffee and reading, and the Qingyang music is very leisurely. The room is fully equipped, hygienic and good. The hotel is also close to the beautiful riverside.

We stayed here before, just before the first lockdown, and things were much worse this time. Breakfast: staff took it on themselves on two mornings to close the main room by putting ”reserved” signs on every table and making everyone go into a smaller, more cramped room. It was never clear why, but apparently to minimise cleaning. No one - staff or guests - wore a mask when around the food or moving around the room. Front-desk staff were variable, between 0 and 5 stars The ”welcome drink” for being an Accor Gold member (which was not offered, but had to be requested) was limited to one person, rather for than the two staying in the room. I was told that this was ”standard” in Accor properties. it most definitely is not. Room keys had to be replaced three or four times. Once, the same ”this is standard” staff member told me the key was working. it was not. Another staff member later discovered that the keys had been issued incorrectly in the first place. In the room, the shower head could not be moved up and down the pole. There weren't enough power points. Otherwise, the room was quiet and the hotel is in a nice location. A night staff member (generally much better than the day staff) kindly printed our boarding passes. That's not enough to offset a property where it often felt that ”the customer is always wrong”.

We stayed at a double room in the Sofitel in Lyon for a total of 3 nights in the summer of 2023. The hotel is located just a few streets from the Place Bellecour which is one of the main squares in Lyon. It is also about 5 minutes away from many cafes, bistros and a large supermarket (Monop’) near Place Bellecour. The room itself was a fairly standard double room (approximately 20 square metres). The interior and furnishings of the hotel look a bit dated but they were fine and did not matter in any material way. The minibar is complimentary and it is restocked daily with bottled water (still and sparkling), fruit juice, coca cola, and dried fruits and nuts. The bed was nice and comfortable and the pillows were firm. Our only complaint was that the air conditioning was not very consistent and it would turn off in the middle of the night. It is not an issue if you are staying here in the winter but it made it difficult to sleep at night in the summer. The staff were all very nice and pleasant. The concierge was especially friendly and he helped us to store our bags and arrange for a taxi to the train station on our last day. We paid approximately EUR250 a night and we thought it was worth the price.

I originally chose a brand new hotel, but due to special circumstances, I temporarily chose Marriott (PS: I would like to express special praise to Ctrip’s housekeepers for handling and resolving special situations encountered in a timely manner). Although the hotel facilities are a bit old, they are still at the level of Marriott. . Warm and thoughtful service, satisfied 👍🏻