Best Hyeres Hotels

This was our second visit, and while our first experience was very positive, this time around, we encountered several issues that significantly detracted from our stay. Firstly, the booking process took an unusually long time—around 25 minutes. Although the staff member I spoke with was polite, she asked numerous questions and, despite my specific request not to be near the lift, we were given a room that was, in fact, the second closest to the lift. When I raised this concern upon arrival, the manager on duty pointed out that another room was technically closer, which felt dismissive rather than helpful. We were offered an upgrade for an additional £200, on top of the £500 we were already paying for the room, which we declined. Unfortunately, the noise from the lift was disruptive, though I appreciate the reception staff’s promptness in calling an engineer, and while it was eventually resolved, the overall experience was far from restful. Additionally, I was disappointed to find that nine bulbs were out in the chandelier in our room, which, along with the less-than-perfect cleanliness, did not align with the 5-star standard we were expecting. On top of this, we were charged £20-£30 for borrowing bikes for an hour and another £20 for parking, which made us feel that the hotel was more interested in maximizing revenue than providing a welcoming experience. To add to our frustration, I wrote to the hotel regarding these issues but have yet to receive any response. It’s disheartening to feel that our concerns are being ignored. We truly love the location and the potential of the hotel, but this experience has left us questioning whether we would return.

Lea is a wonderful barmaid and provided great service making my experience at Hotel Mercure a wonderful experience. She was friendly, professsional and has a wonderful sense of humor. I recommend this hotel highly because you feel well taken care of by staff that goes out of their way to ensure your needs. Bravo to Léa and her colleagues for a wonderful synergy and team spirit...even short staffed Lea manages to smile!

Very good performance. Indoor swimming pool heated at 30°. Bathroom treatment at the aquatic center at 33°. A full breakfast with a stunning view of the sea, the near Giens Island, the airport. Sophie from the aquatic center with a very great gentleness, laughing with its singing accent. Good quality of litter (1 night)

Nous avons séjourné 3 jours dans cet hôtel à l’occasion d un mariage qui se déroulait tout près . Hôtel très agréable dans le centre de Hyères, pas loin de la mer et centre ville proche à pied . Belle chambre , bien insonorisée . Parking gratuit dans l’hôtel , terrasse extérieure où il fait bon boire un verre ou déjeuner et piscine agréable surtout avec les chaleurs estivales . Demandez chambre sur piscine . Petit déjeuner complet sous forme de buffet ( toasts , pains frais divers , viennoiseries , pancakes ,œufs brouillés , fromages fruits frais ,,…) . Personnel adorable et souriant . Franchement un hôtel agréable avec un bon rapport qualité prix .

So very glad we chose to stay here on our travels between Marseille and Saint Tropez. Picked Hyeres at random and this hotel based on reviews. Beautiful property with easy convenient parking. We were greeted courteously and assisted professionally. Our room was top notch. More spacious than others we encountered and it was well furnished. We were lucky to get a very large (like huge-bigger than my living room at home) outdoor sitting area. It was awesome. We had breakfast delivered and sat outside for a wonderful start to our day. The ****** was a bonus. We played live blackjack with a very patient dealer. We let him know we were not experienced so he slowed the game at first as we we were the only players at the table. As more folks arrived the game sped up. Dinner was superb. The Chef is very talented and his sous chefs are very active. We has an excellent view of the kitchen and were entertained watching them work. The food was terrific. We had the flowered zucchini, salmon, and pasta with truffles. Highly recommend.