Best Gajan Hotels

Je rejoins les commentaires précédents et franchement le service est impliqué, les serveurs et serveuses sont jeunes sans expérience et il y a personne pour les guider...Le superviseur est en caisse, quand il lit pas le journal à côté...Compliqué d'avoir du pain, de l'eau, sel et poivre. Nous avons commandé les mêmes plats avec le vin préconisé sur le menu, nous avions presque fini notre plat quand on nous l'a apporté et après l'avoir demandé 3 fois...Le sommom du repas est arrivé au moment où nous venions de nous servir le fromage, on nous dit qu'il n'y a plus de pain... Vraiment dommage car l'entrée et le plat principal étaient très bons. Après une expérience pareille,nous n'y retournerons pas!!!

Liked · From the moment we arrived at L’Imperator Maison Albar we knew we had chosen the right hotel for our stay in Nimes. This is an EXCEPTIONAL 5-star hotel and has truly set the benchmark for luxury and hospitality. Every detail of our stay was meticulously catered to, making it a very memorable experience. Upon arrival, we were greeted with a very warm welcome from GM Romaric Blanvillain. The check-in process was smooth and efficient, and we were shown around the beautiful facilities and on to our room by the charming Rievelinio. The hotel combines class, elegance and warmth, with beautiful interior decor and clever use of space and architecture. The pool is heavenly - in fact there are two pools to choose from, an indoor pool next to the spa and an outdoor pool with plenty of sun loungers and peace and quiet. By the pool we were looked after by Quentin with an impressive level of courtesy and efficiency. Breakfast was wonderful (thanks to Natalie and Romane) and served in a calm setting, with the choice of indoor or outdoor seating. What truly sets L’Imperator apart is the exceptional service provided by the team and the way they make guests feel. Many hotels try to be hospitable because that is their job, they are ‘paid to smile’, but the Albar staff are happy to be there and show genuine care for each guest- even remembering guests names when greeting them. Special mention to the Hero’s Pierre and Benjamin, who both went above and beyond in their assistance and care. And the exceptional Fabien (so speedy) Tristan and Frederic, Kaoutar, Doriane, Karla, Clara, Maxime, Imrane, Sabah and Claire. I wholeheartedly recommend this hotel to anyone seeking a truly exceptional stay. We have already re-booked to stay again…we love Nimes and we will come back to stay at L’Imperator.

We reserved two nights at the Royal Hotel in Nimes, France. On the day we checked-in, they charged my credit card for the two nights lodging, but I was not made aware of this. When we checked out, we were given a receipt for the two nights lodging, plus parking fee and tax, which was charged to my credit card. It wasn't until I saw my credit card statement that I realized they double charged for the two nights lodging. I sent them a couple emails about the double charges, but never received a response. Fortunately, my credit card company refunded me the extra charges, and said they would deal with the hotel about the charges. I never heard more about it. The hotel is in a nice location for seeing the sights in Nimes, and the room was fine. Our room overlooked the outdoor restaurant in front of the hotel, but we did not have any noise issues at night. We did not eat there, because they did not offer gluten-free meals, but there were other restaurants in town that did. There is a public underground parking garage with an elevator that come up the street next to the hotel. Over-all, a good stay except for the double charges on the credit card.

This is a beautiful property, well situated and beautifully decorated and we had a room - really a suite! - that exceeded our expectations. It was the kind of room that made me want to stay in all evening and pretend it was my home, not even needing to explore Nimes outside our four walls - a beautiful bedroom, sitting room and luxurious bath (but only a tub, no shower). HOWEVER, this first impression was soured by our overnight experience. We did not know we were situated with an adjoining wall to a loud bar until it was late in the evening - and impossible to sleep with the thumping of music coming through the wall. When morning came, my partner took a bath and everything was fine. I went to take mine - remember, no shower - and discovered the water was ice cold. Hotel maintenance came and said all the water heaters were working - he did not know what the problem was but he could not solve it. So after a crummy night of sleep in this beautiful place, and no ability to clean up the next day, we continued our trip and moved on to our next destination. Given the night club, lack of sleep and no ability to shower, we thought it was reasonable to ask for some sort of accommodation and asked for half of our room cost to be refunded. The girls at the front desk were apologetic and lovely, but clearly not empowered to take any real action. They promised to share our experience with the owner/manager who would make this decision. Weeks have passed, and we have received no word from her and have to assume we have come and gone and she doesn’t care. Maybe she will care now that I have posted this review.