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Especially beautiful, it is best to stay for two more days

We loved Chalet Christine. We had a room on the top floor that had sweeping views across Tailloires and the lake. The accommodation has only 5 rooms and we chose the area so that we wouldn't be in the hustle and bustle of Annecy. We were greeted by Eva, who recommended restaurants and booked them for us. Each venue was fabulous. Breakfast was part of the accommodation deal and typically French and beautiful. Downstairs, the pool and spa were fantastic, and the sunbeds on the lawn were soothing after a big day out and about exploring. The only thing that I would like to see changed is to have the shower head hung on the wall rather than hand-held. We had the perfect stay in the perfect location.

Beautiful Palace in a wonderfully relaxed location right on Lac d’Annecy with a direct and private access to the lake. The hotel itself is rather on a 4* level and could do with some refreshing. In the rooms, many edges have splittered off painting and the last renovation have clearly been done “on a budget”. Staff would need better training to be up to 5 star: long waiting times on reception, untrained staff making lots of errors in bookings and in giving infos. Two real downsides: 1) Spa: no real spa there but just a (nice!) indoor pool and a hammam. The only treatment available are 3 different massages however when booking they’ll never ask you what you choose but just the duration. The quality of massage was little professional. 2) The restaurant: untrained staff, almost rude (she insisted on knowing our dessert choice even before we started our appetizers as “it makes it easier for me”). Quality of food was clearly below expectations. Oversalted, heavy in cream and lack of taste.

This should be less than a 2 star hotel. Joined along with my husband's business trip. My additional fee to share the room was exorbitant. Positive: We were given an earlier check in which was awesome seeing that we have a small child. Our bed was comfortable. Good location and beautiful view Negative: We were in the hotel for 8 nights. Our room was cleaned 2 times, upon trying to find out why I was told it is because my child is always sleeping. This was very odd as I mostly left the hotel just after 10am and only returned around 6pm. There was one afternoon where I came back at 3pm when my child slept. Often I would even walk past the cleaning lady on our way out in the morning - so just an excuse...ridiculous Our bathroom ceiling collapsed and we found this when we arrived back early evening. Called the manager/ owner - I've left already we will look at it tomorrow is what we were told. The next morning came, nil offering of moving to another room even though there were rooms available.... We were often told our group eats like locusts at breakfast and we should eat less. Which is strange because other guests at breakfast appeared to be eating the same quantity I'm there is allllooottt of maintenance needed. I complained droectly to the logis hotel group of which I received an email response, ” we are sorry the hotel was not up to standard” I feel the way logis hotel group promotes themselves kn their website and what we received is a big discrepancy. I feel for the price that this hotel charges is absurd with really terrible service. Stay away

We have recently visited the BB hotel and to summarise, were a little disappointed with our stay. Upon check-in, we were greeted by a queue of 6 people ahead of us with only one member of staff taking care of customers, not an ideal start to the five star experience. Once we checked into our room, the room itself was very new and stylish, clean and tidy with amazing views of the lake, the bed and bathrooms are also brilliant. The pool has an exquisite lakeside location. Sadly from here, we were a little frustrated with the running of the hotel. Small things like bike hire being €60 per person per day… this is a 5* hotel.. this didn’t sit well with us, we spent over €300 on bike hire in the duration of our stay…. Couldn’t some bikes be included? Future guests should note that there aren’t any taxis or Ubers here, it’s also way too far to walk into Annecy. If you don’t bring your own, or hire a bike, I’m afraid you are stranded at this hotel unless you drive. Two paddleboards are available for hire, but again, for €20 per hour when they can be rented for half the price down the lane by the lake side. Embarrassing, profiteering from your paying guests! Could free use of these board be a perk of staying at this hotel?! Security and access was also a little worrying, although Annecy is a lovely place, most nights we walked from the lake path right to our hotel room door without actually seeing a single other person or member of staff. There seems to be a security gate however, during our 4 night stay we didn’t see it closed once. Lake access can also be challenging - a private pontoon is advertised however this was commonly occupied by young locals surrounded by bottles of wine. Again, not really the 5 star experience we’d hoped for conveyed by images on the website. Instead, we were lay on grass by a busy cycle path with locals and other holiday makers from surrounding areas. Overall, the location was great and we will visit annecy again, sadly, not the Black Bass Hotel.