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I write with a great deal of sadness. My wife and I stayed at L’abbaye many times. Because of our love for L’abbaye, and our desire to introduce our children and grandchildren to your hotel and Provence, we planned a family celebration of our birthdays for this summer. Regrettably, L’abbaye fell far short of the impeccable standards of elegance we were accustomed to over the years. Service was subpar, the rooms suffered from a lack of quality control and functionality, and even the presentation of dinners lacked the artistic creativity and small but significant touches of refinement that always were present in our previous stays. Service. There were certain exceptions. Mr. Mongour was a pleasure to work with in planning for our visit and arranging our birthday party which unfortunately had to be canceled. He also was very cooperative when we checked in. The young women at Reception were also very helpful when they were there. Otherwise, there were serious lapses in service such as long waits for drinks in the late afternoon, at least three occasions when there was no one at Reception for extended periods and one instance when drinks were not restocked in the empty refrigerator in my son’s room. If memory serves, L’abbaye regularly served beverages before and after dinner in years past. Although there were suitable numbers of wait staff and assistants at dinners, service was still not up to the elegant standards we experienced during past stays at L’abbaye. A Sommelier who in past years always helped me select Var wines is no longer employed. In this connection, one night the server admitted she could not help me to select a wine. I asked her if there was someone who could help me. A few moments later, the General Manager came to our table and selected a nice wine. The server should have summoned him without my having to ask. At breakfast, there must have been a misunderstanding between or among hotel management and servers. On several occasions, servers insisted that all members of our family be seated together at the same breakfast table after having been told emphatically that family members would rather sit at separate tables as we ate breakfast at different times. Also, at breakfast, we were not asked when we sat down if we wanted coffee. Coffee was often served several minutes after we were seated, and the coffee wasn’t very good. Room Quality. My wife and I stayed in the same room in 2002. While decorated differently, the upstairs and downstairs furnishings were almost identical. Sadly, the fit and finish of the rooms need work. The towel holder in the bath/shower fell apart and the toilet paper holder is rusty and in disrepair. There are too few electrical receptacles upstairs and down for charging smartphones, laptops or IPads. Finally, and most critically, the air conditioning even when working properly did not cool the upstairs levels of our rooms adequately. Although it

3 Star hotel, but 5 Star service from Sébastien and team. On our way home from our vacation, we had the misfortune to break down and had a choice of two hotels from the breakdown service. We chose Belle Etape and can say that although this is a 3 star hotel, Sébastien and the team give 5 Star service, we asked for help with contacting the garage as the breakdown service took too long and Sebastien liaised and kept us informed and tried his hardest to get them to repair my car son rather than later. We had the room for 5 people on the top floor, room was quirt and comfortable, no problem sleeping and was big enough for the 5 of us. I was surprised to see the restaurant was filling up, until we saw the menu, not a menu but an all you can eat buffet of French cuisine, have to admit it was plentiful with a good variety from starters to mains and enough French based deserts to fill your boots, including an Ice Cream machine. Once again my thanks to Sébastien and the whole of the team there Franco, Lizzie and Family Triglia

The room is small, obviously without air conditioning, averagely dirty. But the ambiguous guy at the reception was almost sympathetic. The bathrooms and showers in common are not too dirty.