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After our car broke down en route to the ferry, we checked in to 2 adjoining family rooms for the night. All the staff were absolutely fantastic - from the happy chap on Reception, to the brilliant bar team who kept us topped up with drinks and snacks while we re-booked ferries and trains. In the morning, the heavens opened and we were given two umbrellas to take with us as we made our way to the train station. Overall, we felt hugely welcomed and looked after by the team at the ibis, through what was a rather stressful event.

Lovely accommodation to stay overnight in France. Check in was good and the apartment sufficient to meet the needs of two adults and two children. Some building going on immediately beside the property but there was no noise or disruption, other than navigating to the apartments in the first place. Once there, patisserie is close by for breakfast and the town is just across the river via the choice of bridges.

Have stayed here many times over the years on overnight shopping trips from the UK. This trip was originally booked for March 2020 as UK and French lockdowns started so of course we couldn't go. I emailed the hotel and was able to change the date four times at no extra cost until it was possible to travel back from France the next day without needing Covid tests done in France or the UK (ie two years later). I met Delphine this morning on reception who I had been emailing, and what a lovely kind and friendly person she is. This was the best ever customer service with a smile in times that have been so trying for all. The hotel itself has had a transformation in the last two years since we were last there. Rooms are very stylish and bright and seem so much bigger and the bed is as comfortable as ever. The buffet breakfast setting is now where the bar is, and so much brighter and nicer and the food this morning was excellent including freshly squeezed orange juice where you feed the whole oranges into the juicer ! I can't fault this hotel, at all with it's lovely happy kind and friendly staff. I was so happy we got back to France and indeed Boulogne after two years and it is still just as wonderful a place as it always was. We will be back hopefully for our next big shop when the wine we brought back runs out - lets hope things are now almost normal again/

Front desk staff, Tiddy, waited me one hour after the usual closing time. He speaks fluent English and is very friendly. The parking is a little tricky. If you’re lucky, you can park your car free of charge after certain hour until 8:30 next morning on the street in front of the hotel. After 8:30, paying for two more hours at the machine, you can park till 10:30. I like the device which blows out hot air in the bathroom. Other amenities are very basic. Minimal in my opinion. I gave a 5/5 considering the price and the service I received.

Hotel facilities in general, budget should be the ibis low-end brand, do not understand when booking