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I stayed here as I needed to be in Bourg en Bresse for an appointment early morning. Its about 10-15 min from the centre but in a beautiful small country village. The value for money is exceptional for the standard you receive. The owners could not be more pleasant and helpful. The room was spotless clean and a good size with everything you need. The tolietries in the bathroom were very high standard even with locally made soap. The bed comfortable and air conditioning helped a lot to make a restful night in the heat of July. For breakfast there is a great selection and home made jams and cakes. Definitely will be back if I need to be in this area again.

Abbiamo soggiornato per due volte in questa struttura, la prima volta ci siamo trovati tutto sommato bene, abbiamo solo dormito, check-in fatto online, struttura abbastanza pulita. Visto che la prima esperienza non era stata male e spinti anche dal fatto che se prenotavamo una seconda volta ci regalavano la colazione abbiamo riprenotato. La seconda volta (ieri notte con partenza stamattina) non è andata così bene perché abbiamo trovato una ragazza alla reception svogliata, poco disponibile e al limite della maleducazione. Preciso che ieri sera il check in l’ha fatto un ragazzo molto carino al quale avevamo fatto presente che per l’indomani avevamo la colazione compresa nel prezzo e lui ci aveva spiegato per filo e per segno la procedura: far vedere il voucher alla sua collega e poi ci ha mostrato il posto dove ci avrebbero servito la colazione. Stamattina ci presentiamo in reception mostrando il voucher che c’era arrivato tramite email e che avevamo anche inserito durante la seconda prenotazione in app, ma la ragazza ci ha detto che al suo terminale non risultava niente e che quindi non potevamo far colazione. Niente è servito farle vedere le varie e-mail con prenotazioni e codici, per dimostrare che era la seconda volta a distanza di tre giorni che soggiornavamo lì e che come da cartello ben in mostra sotto il bancone alla seconda prenotazione si ha diritto a una colazione gratis, a lei non interessava niente e ci ha mandato via. Quello che mi ha fatto rimanere male non è il fatto di non aver usufruito della colazione, ma dalla mancanza di collaborazione e empatia da parte della ragazza per risolvere una controversia, che sinceramente non era neanche così insormontabile, cosa sinceramente imprescindibile in una struttura come questa.

very nice stay in a calm, relaxing and beautiful Hotel. We enjoyed the swimming pool, the garden and the comfortable room. The personnel is really gentle and helpful. Breakfast was very good and with varied offer.

Everything Fine, all very proper, very friendly people, Perfect Location, 24 Hours Service,Garage available for12€/night, very quiet, good windows, very comfortable beds, good breakfastwith localproducts,f.e. the eggs

Hotel in old building from the early 20th century, well renovated and very central. Excellent welcome

The day was hot and the welcome was warm. Shortly afterwards I was in a nice clean room - almost straight away I had a thirst quenching welcome drink in the garden which is the highlight of this hotel - a airy peaceful spot to relax away from the traffic sounds outside. I went to the restaurant for dinner. Menu looked promising and wine carte was ample I took a bottle of localish wine. Starter arrived and looked fantastic, pity rather than a drizzle of dressing the salad leaves were drenched. I usually find that the French menu sounds really good and the English translation does not really match. Sautéed potatoes with French - cooked potatoes in English just doesn't make it very appetising. However much to my surprise the English translation was in fact correct the chef obviously didn't know how to make sautéed postatioes and what arrived was oven cooked potatoes - just a Little thing... The three waitresses in the restaurant did a wonderful job of trying to look after the guests - but might have benefited from some more support, and guidance, from the Gentleman in charge. My sleep was good and the bed comfortable. Breakfast managed by AVA was wonderful I felt welcome and found everything I wanted easily, this was well organised and managed with tables cleared quickly and made a great start to the day. Whilst taking out lagged I tripped on a loose paving slab just outside of the main entrance, fortunately regained my balance - could have been disastrous !! When I checked out I was not asked how my stay was just presented a bill to pay and this was quite cold, almost the opposite of arrival. I might have been given a chance to mention a couple of things but I guess this Mercure prefers feedback afterwards