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Fue una auténtica pesadilla. Llegamos sobre las 15.30 horas y nos asignaron el bungalow 9. Hacia frío, la calefacción no estaba encendida, quisimos poner el aire con bomba de calor y no funcionaba, daba error E2 y cada 10 minutos se apagaba, asi que nos cansamos y nos arropamos con la manta que había sobre la cama. Al poco rato me picaban las piernas así que me destapé y estaba llena de pelos de perro, me bajé el pantalón y estaba llena de sarpullido y picaduras. Fuimos a mirar la cama y no tenía ni sábanas, llamamos para pedir unas y que nos cambiasen la manta pulgosa, y ese cambio nunca se produjo. Quisimos ducharnos para intentar reducir el picor y sorpresa, tampoco había agua caliente. Pagamos 105€ por una noche, lo mínimo que pedimos es limpieza y desinfección del bungalow, pero sobre todo de la ropa de cama. A las 22.30 horas viendo las malas condiciones del bungalow y la falta de soluciones decidimos volvernos a nuestra casa, a 200 km, perdiendo las actividades programadas para el día siguiente. Para colmo 4 días después seguimos con sarpullido y picaduras y hemos tenido que desinfectar toda la casa por temor de habernos traido pulgas o cualquier otro bicho en la maleta. Por cierto, la alfombra que hay bajo la mesa estaba super sucia y olía realmente mal. NUNCA MÁS. Por supuesto, queremos poner hoja de reclamaciones, pero cuando nos fuimos no había nadie y ahora nos ponen trabas, pero no lo vamos a dejar pasar. Esto no debería de volverle ocurrir a nadie. Estoy embarazada era un fin de semana para desconectar en pareja y nos han fastidiado, es igual que si nos hubieran estafado.

We had a wonderful experience at the Gran Via. The rooms were impeccable; over a couple of different stays in December & January, we tried a regular room as well as the suites, all were lovely. I particularly recommend the junior suite with the mural on the ceiling (room #6), it was a really special room. The spa & hammam were small but really nice, a perfect way to decompress after work, skiing in the Sierra, etc. The location of the hotel is very central to the Granada cathedral area, as well as the Albaicin. Walkable to many restaurants, bars, & tourist sites. And the rooftop has beautiful views of the cathedral and the Alhambra. What really stood out is the service. The staff was very attentive and went out of their way to make us feel welcome & comfortable. Would definitely stay at the Gran Via again next time I'm in Granada.

I’m sorry to deduct stars for this hotel as there is much about it to enjoy and we did. The concierge was very helpful, the rooms clean and comfortable and it’s a great location for the city but ……. 1. Having a roof top bar is an asset. We were encouraged by the reception staff to visit it as it has stunning views. I asked if you had to book and was told no, open from 7. It does have stunning views as we discovered when we went up there but it was closed on Monday and Tuesday! Why? It’s peak tourist season and we were encouraged to go up there ! Very disappointing. 2. The breakfast buffet was good but there was only one person clearing and laying tables and making sure supplies were replenished. There were queues for bread, juice , bacon and eggs. It was 9am. Shame as it’s a great location .

Eurostar hotel chain, located in the city center, with direct airport bus access, about 200 meters walk after getting off, near the church. The hotel is quiet in the bustling city, very clean and quiet, with toothbrush, comb, hair dryer, kettle, refrigerator, safe, simple ironing, slippers can be asked for free at the front desk, and there is a drying rack in the bathroom, which is very convenient for washing. The only drawback is that only a small bottle of free mineral water is provided every day. The breakfast is rich, 7:30:10:30, the taste is also good, and the fruit is fresh.

The Inglaterra was a great deal and pretty good overall. We were too early to check in so left our bags and walked around town. I did notice a strong cleaning fluid smell in the lobby which wasn't pleasant, but this is something I notice more often in all sorts of places. It's nice that it's clean but overly clean isn't good either. In any case, we opted for a higher floor to get a view of the Alhambra which was nice. It's a bit of a pain carrying your bags up and down but not a big deal to tack on the stairs after the elevator otherwise. We did have a small issue with a couple random bugs on our beds but the people were nice about it and the cleaners turned our place upside down, ended up being no big deal. Internet was fine. We didn't have any breakfast but took advantage of the bakery and many eating places in the immediate area.

We stayed for two nights for our first visit to Granada. The location is just a short walk in any direction from various points of interest. Very near the cathedral area which is a warren of shops, restaurants, bars and souvenir stores. In another direction the Plaza Nueva from where you can walk up to Alhambra. Staff were very friendly and called us a cab for our return to the train station. Breakfast was enjoyable in the outdoor courtyard. Our room had a safe and we had no problem with noise from the busy lanes around the hotel. Overall an excellent value and the location allowed us to make the most of our time in this very enjoyable town.