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Just returned from a 7 day break at Sagitario Playa Hotel Really couldn’t fault it. Very relaxing, which is what my partner Sue and I wanted. The hotel was very very clean and the pool was cleaned every day including a man going out every morning at 7.30 to clear all away the leaves that had fallen from the trees during the night. The food, which was Buffet style was very varied, with lots of choice, some to my liking some not, but there was plenty to enjoy, the Carved Roast Beef was excellent. The entertainment was always enjoyable and the Saturday night Dancing, compared very much to Strictly with the Locals coming in for the evening. I have to thank the Bar staff, BL, Juan and Marko, who always seemed to remember which drink you liked. The Hotel has invested this year, with new Sun Loungers around the pool, plus Rattan Furniture seating, with cushions. The pool has a gentle step entrance created this year to the pool and for those with mobility issues, this is a great addition. We had room 208 which has the sun all through the day and has a great view over the pool All in all, the holiday was money well spent. I recommend this hotel to those who want peace and quiet and a relaxing time

We never got to do the check-in because when we arrived there was nobody to meet us there. The door was closed and no matter how many times we called the telephone number provided on the hotel sign, there was no answer. The hotel has no 24h reception service. This is usually not a problem for us as we have had this in many ocasions, however, usually you are then provided with check-in instructions to acces the hotel. The hotel asks you to provide the time of arrival 24h in advance. We had asked for an early check-in which was denied (no problem, we know it is subject to availability), the hotel told us that they will therefore expect us as from 14:00 onwards. I wrote to the hotel that we would be there after lunch (which in spain is usually after 15:00h) as there was no further question about the time of check-in and the hotel did not mention any inconvinience regarding my info, we did not forward more information. We had been up since 01:00am. When we arrived at 17:00h (so not any strange time, we were not attended. Neither at the property nor vía telephone. We called 33!!!!! times over the time span of 1h 17min. In the meantime we contacted *********** for help, they also tried to contact the property without any response from the property. They then started the process of relocating us and cancelled the booking at this hotel with a refund (the hotel charged us the full stay in advance). We had to be relocated to a more expensive hotel, booking took care of the difference. Our new hotel was fortunately much more beautiful and in a better location. The lady who should have checked us in finally called us back when we were in the middle of the phone call with booking. I asked her to wait and she very rudely responded she doesn't have the time to wait. We had been waiting 2 hours infront of the closed door of her hotel!!! And instead of apologizing she was being rude about it and also saying she has only 4 calls. This is a complete lie. I have all calls on record. There was even a spanish couple who tried to help us by phoning her also and even leaving her a voice message. There was no apology whatsoever. Just rudeness and giving us the feeling she is glad she does not have to deal with us (probably did not suit her time schedule for the day to come and check us in). We are apalled by the treatment we got. I have worked in the hotel industry for nearly 16 years, also in a management position at a 5* hotel. I know exactly how things should work and what is completely unacceptable. Even if the hotel has no 24h reception, there must be someone available at least by phone. A guest could have a serious emergency (health issue) and need assistance. This is a serious issue. We speak spanish as we live in Spain and know what we have to do and who we need to call in case of an emergency. But most foreign tourists don't. This hotel has no sense of customer service at all. The rooms looked nice on *********** and the locstion is not bad. But we would now