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The apartment is large with a good terrace, the great problem is ke gives directly to the kitchen area of the splash hotel and morning trucks are already starting to download the food, etc and night the same with the waste etc that pull the cages workers,with cries,shots etc. along with the lights open all night lighting the whole apartment so rest is nowhere There is almost never anyone and when this is a girl extranish who doesn't know anything And at the hotel reception there is always a cola extremely expensive daily price for carrying a dog,the expensiveest I've never paid We have been 6 nights and I had to pay extra to change my towels at half the Stay could have been a better stay

On arrival, we were dropped off by our clueless tui rep, who was more interested in speaking on her mobile phone than helping others! Waited 30mins for room, when receiving our key they was an argument going on with a previous guest, if I'm honest this could of been sorted quicker then it was as they was children present including my own! Our room was basic, with no balcony, bath, or even a fridge, we were told a fridge is extra & if I'm honest, we didn't have a balcony, so a fridge would of been perfect as we didnt have this! Tv had no English channels apart from disney. Rooms were cleaned well, but most of the time, I did it myself as I have a little OCD when it comes to cleaning, I came to this hotel with my 7 year old son, who has an allergy to fish! This was explained to the staff as well as kitchen staff as I used my phone to google translate, I wouldn't of minded eating there if food wasn't cooked together, fish & meat was both cooked on the same grill as well as been placed on the same tray! This happened a few times so my son couldn't eat there at all, we had to pay extra & eat out as even though I mentioned this to staff nothing was done! On the last day, I spoke to the manager and told them about my sons fish allergy as I was told staff were going to pass the message on which was never done! The manager apologised & told me I would be given a refund through Tui & he would help all he could! Which was lies as Tui refused to give me a refund & said the manager should have given me this when we left! (The manager wasn't going to give me a refund it was lies) I spent an extra £250 eating out every night when this hotel could have sorted my sons dietary needs as most places do theses days! We had 2 days of rain and to be honest they was no entertainment or even music playing in the bar which made our holiday glumy, we were offered a few board games, the entertainment at night time was mainly for adults, I wouldn't recommend taking your children here as it's more of an adult environment! The hotel is basic, no fridge unless you pay extra, the hotel was clean, some staff go above & beyond for people, they was a young lad with glass and a lady called Sally I think who where absolutely amazing, they knew about my sons allergies & apologised, I do wish more help was given though like a refund the manager promised me! The pool area is small, we never went in to the pool as the beach was more fun, the hotel is very basic and I would recommend going somewhere different as the money we paid for this hotel wasn't worth it, some of the guests are so rude, pushing in, mucky looks & completely blanking people, I felt uncomfortable in this hotel as people seemed to judge me due to having tattooes, (my body, my rules) I wouldn't go here again as it was boring, and nothing much for children, we did meet a few couples who were lovely & even they told me they would never go again as it's changed, it felt like management just wanted my money & didn'

I stayed in a wonderful pool view room last week with my parents. From start to finish the holiday was exceptional. The room was clean and comfortable, hotel was actually spotless . The food was good and there was a range of foods for all tastes and preferences. For fussy eaters they have a section with plain pasta that you can add your sauce, great range of fish, fruit and grilled vegetables. I find it hard to see why anyone would complain about the food here. I was all inclusive which gives unlimited locally produced wines, beers and spirits and all were fine. With all inclusive you could also have tea and coffee. In between meals a small selection of snacks like hot dogs burgers, yoghurts, fruit and sandwiches were available. Night time entertainment was lovely and low key, a nice evening of dance, karaoke and I even managed to try some unscheduled Flamenco dancing with my new friends from Valencia. The clientele are a mixture of Irish, UK, French, Belgian German, Dutch and Eastern European. Plenty of opportunities to meet new friends and there is a very friendly vibe. Great wifi also. We enjoyed both the terrace bar and the poolside bar which has fabulous views as far as Barcelona. The location is brilliant, we flew in from Girona and were the second stop on the bus and when we left via Barcelona we were the second last stop. Balancing this against a private transfer, a bus transfer is a cost efficient alternative. You can walk to the market in Callela on Wednesday and outside there is a market on Friday which has great products on offer, fashion, leather, footwear. The train goes to Barcelona every half hour from the train station just outside the hotel. So this hotel has everything to offer but its greatest asset is it's amazing staff. I want to say a heartfelt thanks to mes cheries/els meus estimats/mis queridos/queridas Cyril, Raquel, Fatima, Jose, Victor, Vitali ( nice to see you back from Santa Susanna), Carlos and his lovely new wife, Olga, Angela, Aaron, Nuria, Jennifer, Cice and Ivan. Your hospitality warmth and friendliness meant everything to us. We will be back next year and that is not a promise, that is a threat!

Flew out with jet2 5th October for a week. From the time we entered the hotel to the time we left I couldn’t fault the service we received. Staff - didn’t encounter a single one that wasn’t friendly, from the maintenance guys all the way through. The hotel was absolutely spotless throughout. The food hall so well organised. The food was absolutely delicious every day and we never failed to leave feeling satisfied. Huge variety of food at all meal times, and different selections daily. Last all inclusive holiday we went on we had to eat out every day so was dubious but I didn’t find a single fault with it. Can’t comment on the snacks as we didn’t use that service as there was no need. Bar opens at 9am so you can grab your coffees etc but all inclusive starts at 11am but I didn’t mind paying for the odd coffee if needed. Pool areas were well maintained with plenty of sunbeds for all. The hotel isn’t in a lively area but there’s shops within a short 10 min walk and a train station just down the road where you can get to Barcelona from. Beach is just behind the train line. This is the first hotel I have visited out of 4 holidays where I would absolutely return.

Hotel de dos estrellas con ascensor cerca de la estación del tren, precio calidad correcto. La habitación que nos dieron tenía buen tamaño, aire acondicionado, colchon y almohada un poco duros, a mí me gusta asi, armario ropero grande, baño con bañera, TV pantalla plana y terracita con mesa y dos sillas con vistas a la calle. Servicio de menú desayuno, bocadillos, bikinis, hamburguesas, pizzas, platos combinados, comida hindú, también tenían bebidas de todo tipo y cocktails, tenían hasta Shishas con diferentes tipos de sabores, todo a precios económicos para ser un hotel.

Perfect hotel, right near the beach. It’s quiet and clean. Hotel breakfast had a lot of choice and same for dinner €22. The only down side is the lack of sunbeds but plenty of chairs to sit on instead! Would definitely recommend to others! We can’t wait to come back again!

Do not be put off by poor reviews. This hotel is in a great location, right opposite to a fantastic beach, 8 minute walk to the railway station, and a few minutes from the main shopping area. There is a really good local supermarket (Consum) a few minutes away, used by locals and very reasonable. The hotel is small and not surrounded by the larger hotels. Our room was overlooking the courtyard and the balcony enjoyed the sun all afternoon and evening. The rooms are very simple yet clean. Adequate for sleeping and a well equipped bathroom. The staff were very good, they immediately sorted our air conditioner as it was not working on arrival. The price paid for August was unbelievably cheap. Hotel had a range of guests of all ages and from various locations. Not many English guests which made us feel like we were actually abroad. The lobby and restaurant area are kept to a high standard. The food at breakfast and dinner was really quite impressive. Fish and seafood on most nights, cooked freshly and plentiful. Food is constantly replenished. Breakfast catered for every need. We travel regularly and must admit that the standard of food is in our top 5. Take the train to Girona and Barcelona, great service and only £10 each.