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We had a fantastic week here at the end of November. We booked a sea view suite and requested a higher floor, all was perfect. The hotel and rooms are all beautiful and very clean. We stayed bed and breakfast and the choice of food was amazing, even a gluten free stand. The pools are beautiful, and one of the large pools is heated. Plenty of sun beds available all day so no reason to get up early, even the Bali beds are often available and free of charge. The staff are all very welcoming and seem very happy in their work. Beautiful beach just outside the hotel. There is a small shopping centre a 5 minute walk away with some nice shops and a large supermarket, there are a few restaurants too. The main resort is about a 15 minute walk away with lots of eating places and bars, plenty of choice for everyone. I would definitely stay here again, we had a wonderful holiday, thank you to everyone at the hotel for making our holiday enjoyable.

Had a very peaceful nights sleep. Rooms well appointed, comfy beds. The hotel itself is absolutely beautiful inside, even better than the photos. Restaurant is lovely. It's the kind of place well-to-do folk come for a beautiful evening meal. And where professionals (company directors, airline pilots etc) would stay the night. Location is just superb, right on the beach. Probably works against the hotel in the winter with damp salty wind, but in summer I bet it's glorious. Anyways, think of it as a Travelodge with a view and an amazing restaurant and let the photos do the rest.

I arrived at Castillo in the early evening of October 2nd 2023 as a solo traveller. Having left home some 8 hours previously, I felt tired , hungry , and thirsty and was therefore looking forward to being welcomed to my apartment quickly and efficiently as a holidaymaker. Instead I found myself face to face with a surly and charmless young man who ran through the check in procedure in a bored and disinterested fashion before thrusting a grainy and badly photocopied map into my hand in order to find my apartment myself amongst hundreds of similar white bungalows in the complex At this point I might add I’m the only traveller checking in at that point. Some 45 minutes later I find my apartment after walking round the complex umpteen times , if the check in guy had removed himself from behind the desk and simply pointed to a gate 50 yards up the road all this could have been avoided. The apartment was tired looking , sagging curtains , broken sofa bed , the main beds were uncomfortable metal frame affairs with a mismatched wooden headboard jammed up between them and the walls No air con , simply antiquated ceiling fans/lights which were hard to figure out to keep running without the lights on. Kitchenette appallingly equipped . Something scuttles when I open a cupboard Blocked drains emitting foul odours in the bathroom The roads around the complex are shocking , featuring broken manhole covers , broken electrical boxes , discarded rubbish lying around , and oh watch out for cars randomly crossing your path without warning from the strange little mini roundabouts which allow cars to zoom in front of people in a pedestrian zone. Also beware the electric scooters hacking around everywhere I think I had 3 room service visits in a fortnight , and despite paying for late checkout on my last day I then had a cleaner wondering why I was still there at 12 , I had to google the words paid late check out to get rid of her , obviously someone hadn’t done their job! Finally if you come here and are not particularly fit , it’s approximately 1 1/4 miles to the nearest beach , despite saying beach resort and a steep uphill climb on the return I’m sure Castillo will give the standard reply to this review , but you need to revamp your rooms , employ staff that are good with people , repair your roads , look after your grounds properly , including using the irrigation system in order to avoid the eyesore of dead plants everywhere, last but not least some general information given to guests and proper signage around the place would greatly help!

The hotel has not been renovated in a long time. It has an 80's look. One mattress was terrible; another fell short of ”enough.” The cost of stay, per night, was very cheap. I would only risk going back for the price. The food, without being remarkable. Satisfied.

Went for a business trip to FUE, stayed at elba lucia. all inclusive food wasnt as nice. No vegan food option was there during my stay. Room service had to be called in many times due to them not coming and doing the job had to tell reception to tell them to come

Very clean comfortable beds and sofa modern lovely host went at Christmas they put on shows round pool.it was cleaned daily inside and out the only thing we did not like was the paint colour needed toning down to make it more modern it's a sickly bright green god knows who chose that awful colour. Could also do with a few arcade machines instead of having to go into town for something to do like a ****** no idea why 2 stars definitely worth more than that rating.i will be going again

We have been coming to this hotel for 18 years and have visited over 20 times last time in June of this year and have always left a positive review and have Never left a bad one but not this time. I am not sure if it has changed hands since June but has gone down hill massively. We always request a room along the road which there are about 20 + but was put in a room facing the total oppisite direction and away from the road which they said is because the rooms were full which if fine but then we see 3 other couples that day get one of the many rooms on the road which we had asked for and when we got speaking to them they had not requested any room. We also was told we could not check in until 3 pm when we arrived at 11 am but then see others check in from 11.30 for the rest of the week, so was lied too and requests are not looked at or they do the opposite to what you have requested. Anyway our aircon leaked and had to put towels down on bedroom floor, freezer door had been broken off inside fridge so couldn't use, had a army of ants crawling along kitchen worktop from the moment we got in room, every night when we got in we would have 10- 15 cockroaches in kitchen area and would run back under fridge when lights went on, even see 3 in the fridge, our beds were not changed the whole week and 5 nights in asked if they could be changed at reception but 1 bed sheet was left on the sofa the next day folded nicely with a cockroache bedding down on it so never got changed and ended up washing bedding myself in kitchen sink.People obviously smoke in the rooms as the fabric sofa stunk of smoke so we used blankets in wardrobe to put on sofa so we could sit on it and not smell like a ashtray but they also smelt and had what looked like half a dinner stuck and dried onto it so they are not cleaned either,. Sitting in the room this morning at 5.55 am with door open and a boy of around 18 years old walked in, don't think he see me sitting in corner and when I said to him what are you doing he kept putting his had to his mouth like a smoking action so think he panicked and made out he wanted a cigarette as he did not speak English or Spanish, i don't smoke so told him no. People were out waiting for sunbeds at 8. 50 am and beds are not unchained until 10 am with only a handful of umbrellas so if you stood a chance of getting a sunlounger you were waiting for a good hour before the padlocks were unlocked!!! Caleta itself now feels very unsafe and was approached many times for money, cigarettes and if I wanted to buy ***** which has never happened before, we are only in our 40's so would feel very intimidated if i was older. Definitely will not return as gone down hill so much especially the hotel, shame. Going home today luckily and never felt like that before in 18 years.