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I am never normally one to leave a review however I feel completely let down and my faith in Salobre being a great resort has vanished. We visited in January 2024 as a couple and had a great experience, so much so that we decided this is the only hotel we wish to visit on a return trip to Gran Canaria. I am disappointed to say we have regretted this decision fully. We experienced several problem during our stay and reported them to the reception staff in a friendly and polite manner. Our problems were as follows: -Noise in the hotel from construction sites surrounding the resort daily -Noise within the hotel from repair works being carried out which we were assured were only for 1 day however this was almost everyday. The noise was extremely loud drilling, banging with hammers or other tools and was lasting for hours on end daily in the rooms next to us or above. -Towel cards were taken from the room by cleaners and only after being directly approached were returned -TV remote taken from the room, again we believe by cleaners -Iron broken and leaking water -Shower not working, would not stay hot -Food options poor and general cleanliness and hygiene standards of the restaurant poor. Plates covered in insects, not just 1 or 2 but many many insects small & large. The food options for dinner did not generally follow the specific themes of the evening and you could not pair items together for example plain rice with no sauce to pair. -Walkway lights turned off at night and in pitch black darkness -Broken glass on the 6th level floor for several days without being cleaned. Serious health and safety standard As previously mentioned we reported some of these issues to the reception staff and were told they would sort it out. The only resolution we were offered was a complimentary bed on the 11th floor pool. This was not a fitting resolution as we actually did not want to spend anymore time at the hotel and spent our time and money leaving the resort daily by taxi to escape from the misery this trip cost us. I do not believe the staff had any intention of taking the feedback from us seriously as we also witnessed several other guests with problems and make an attempt to report them but everyone was greeted with the same mannerisms that included telling us to speak quietly? I understand you do not want a guests experience to have an effect on the other hotel guests however it is disrespectful and dismissive. On checkout we were asked about our stay and I again repeated the issues we experienced to be told “oh we are sorry” and then charged fully for food/drinks we ordered during our stay. I wanted to log a formal complaint regarding our experience but we were dismissed once again. Looking at other reviews left by guests I know that no accountability will be taken for this by the hotel staff and the guest experience manager will ask us if we “believe in 2nd chances?” We have been fully let down by this experience and will not be returning

This is a very pretty, clean, well cared for hotel. The staff are always very helpful especially the pool bar/restaurant staff. Reception is closed at 4pm so cant comment on. Cleaning staff work hard all day long. Quiet hotel. Always sunbeds available. A bit too far out for us as a family. No bars or restaurants near by so just as well the food in the hotel was good. Had to use taxis to see a bit more and go down to the beach, 8Euros each way. The apartments are spotless but uncomfortable for a family. would suit just couples. Bed in bedroom ok but the 'sofa bed' just awful. Not fit for any kind of comfort even for children. who wants to sleep near enough on the floor for an entire holiday? Accommodation for 4 should not mean one sleeps on the very hard sofa and another sleeps on a bit that pulls out from underneath. The room is not big enough for this anyways. Air con only in bedroom (but is pretty good) so whoever is unlucky enough to get the living space will cook! And the lights shine right through the kitchen window so not the best to try and sleep, i had to cover it with a blanket. The kitchen is well equipped but don't expect to cook even the smallest of snacks without it being somewhat difficult due to space. Just a hob and microwave no cooker. Obviously nobody wants to cook full on meals when on holiday but if you have fussy kids who like what they like it can be tricky. We had a very nice week at this hotel because we made the best of it but due to comfort levels and location i'm glad it was just a week.

Good room near Playa del Ingles

For the price q has you can't ask for more. Around 15 min walk from Yumbo. They give you the key at arrival. The kitchen is very good, it has a refrigerator and a microwave and some covers and a dish. Windows give the back of the building, and there is no so much noise

Nice clean accommodation, great little balcony and air conditioning in the rooms. My only gripe was the food - same every day with no real variety. Also, the mini club wasn’t advertised one time since we arrived. Usually they come round shouting and asking if kids want to join in, but nothing! Mini disco only two nights out of the seven we were there and entertainment started too late for the kids to enjoy. No inside entertainment, only on the upper pool area which is very chilly at night and not somewhere to sit and relax with a drink. Nowhere near the standard of rival iberostar hotels on the canaries, but a good place to go for the weather nonetheless! Loved the area and friendly locals. Not a fan of the cockroaches patrolling the toilets and outside eating areas.