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If you like going for a walk from your hotel, then forget about this one!!! On top of a very steep hill with steep road going down and when you get down you are on a very narrow busy road with mostly no pavements and nothing nice to look at. When you want to get back up to the hotel, it's very hard work. Just don't bother. The hotel offers a shuttle service to the town centre, on weekdays, very limited on Saturdays and none on Sundays or holidays. On a good day, the last shuttle is about 5.45 back to the hotel. Then you are stuck unless you want to use taxis to and from the town. Puerto del la Cruz centre is about 3 miles down hill to the harbour. You will see it all in a couple hours!!! This area is very cloudy and about 10 degrees cooler than the other side of the island, like Los Christianos and Los Americas which are much more busier, sunnier, warmer and much more to do and see. I really recommend Puerto de La Cruz for just a day trip and no more!!! Because of the mountain range surrounding this area, all the clouds get traped over this area, which means it's much cooler, more cloudy, but more green. If you are looking for sun in Tenerife, then stay in the south of the island. The hotel itself is very dated, you have a small cooker and a sink in a corner with a few kitchen cabinets in dark wood!!! This is not shown in the room pictures!!!! The cooker is not connected, so if you want to use it, you have to hire utensils, pots and plates from the hotel and then they will turn it on!!! There is absolutely nothing in the kitchen, not even a spoon. There is no kettle or tea/coffee making facilities in the room. The hotel told us, hire a kettle for €4 a day, or upgrade your room to one with tea/coffee making facility for €48 a day!!! Reminds me of Ryan Air, the hotel is cheap, but everything is extra down to netflix!!! On the positive side, the rooms are quite large with a bedroom off the living area. Balcony is a good size too. The hotel is Affiliated to Melia, so don't expect customer service either!!! I won't be back!!!

Very successful stay at the hotel. Rooms very comfortable Service at the highest level Breakfast the best we have eaten so far in hotels, everything fresh, very good quality and beautifully served. Lunch in the hotel restaurant also good. Spa beautiful, massage good - although it lasted shorter than the purchased package, hairdresser also good. Subtracts a star for the bill at the end. I wasn't going to check, but I was thrown by an extra massage service in the spa that I didn't have. I do not know if it was done on purpose to pay more, but in a hotel like this it should not happen, especially since the signed bills did not include such a massage. Additional time unnecessarily spent at the reception. Distaste remains.

Exceptional stay! The hotel offered impeccable service, luxurious amenities, and a prime location near major attractions. The rooms were spotless, spacious, and elegantly designed. The staff went above and beyond to ensure our comfort. The breakfast buffet was a highlight with diverse options. Highly recommended for a relaxing getaway!

Booked a full board and food was up to expectations. However do note that drinks (alcohol, soft drinks and even water) are charged separately even under full board. The bed in the room was adequate and had a great unobstructed view of the coast.

My boyfriend and I were on our first holiday together. We would be staying at Pez Azul for 11 days. We arrived on the 29th of July. Entering the hotel was nice. The staff were very friendly and welcoming. We quickly got to go to our room. When we got our first room, we were welcomed by a weird smell. We searched the room for an ashtray or something that could cause this smell. Eventually we opened the window, in hopes the smell would get better. We went to the city centre, which was like a 5 minute walk from the hotel. This was lovely. I noticed that when we got back from the city centre, my nose was stuffed, I had a persistent cough and experienced difficulty breathing. My boyfriend had the same symptoms the day after. Walking up the stairs became an inconvenience, where he ran out of breath easily. This is raised questions, as he is an athlete. However, the second night, my boyfriend took a shower. He noticed black mold on the ventilation shafts and on the ceiling in the bathroom. This immediately explained the smell in the room. We checked the rest of the room, where we also found spots of black mold. The black mold was everywhere in the bathroom and even above our bed. Of course we wanted to leave this room as soon as possible. We went to the reception and explained the situation. Staff helped us out immediately. That night we slept in an other room. Entering that room, the smell was better. We checked this room on black mold too. Turned out that in this room, the ventilation shafts contained black mold as well. It was a lot less compared to our old room, but since the black mold was in the ventilation shafts, this probably meant it was through out the whole hotel. The next morning we went to the reception again. We yet got another room. In this room, the assumption was confirmed again. We checked the room. The smell was very good, except the black mold was still in the ventilation shafts. We did see that the cleaners probably tried to clean the shafts, but it was still in there. The shafts are directly above the shower, so when you take a shower, it’s a matter of time when the mold grows back. Note that all three rooms were on different floors. Also note that the pictures we took, are over 3 rooms. Bottom line: the service was great. The staff really tried to help us and offer us a solution. However the problem is through out the whole hotel. This caused us to eventually switch to an Airbnb in the neighborhood. We did get a refund of the nights we didn’t use the hotel. We really hope the hotel owner is going to contact an experienced mold cleaning service as the situation now provokes serious health risks, especially to people with sensitive airways or conditions like asthma. It’s a pity that a hotel with such great staff and great location is practically impossible to enjoy purely because of this problem. Please fix this!

Super comfortable hotel. nice people. WiFi is great, important for me because I have to work. I was in a single room. Clean simple and the very comfortable bedroom. It is not a 1-star hotel. I have been in 3-star hotels much worse.