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A really lovely little hostel is a great town location. The star were very friendly & helpful and showed me the facilities when  checked in. The room was small, but had everything I needed & the bed was comfortable & clean. A great stop stop for a night or two  :)

Emplacement idéal à l'orée du centre ville, avec parking à 2 pas. La demeure est magnifique, très bien entretenue, propre et bien décorée. Nous avions la suite NAVA Torreon avec Terrase : un pur bonheur. Le seul petit bémol c'est que le règlement par CB avec le lien envoyé quelques jours avant l'arrivée ne fonctionnait pas. sinon, tout est parfait : accueil sur RDV, literie confortable, cuisine récente. J'ai lu des mauvais commentaires sur le bruit : certes c'est une batisse historique sans double vitrage mais quand on veut loger en centre ville, il faut accepter le bruit ... Une paire de bouchons d'oreille et hop ! on dort comme un bébé. Nous espérons revenir l'an prochain dans la même suite ... nous nous prenions des des princes ! Merci

Our airline cancelled our flight from Tenerife South Airport at the last minute, and rerouted us via the North airport the next day and we had to very quickly book our own accommodation for the night. Booked through Bookings.com pretty much based on proximity to the airport as we had a very early flight the next day. After all the stress of the day the reception staff were lovely and welcoming. Our room was massive and well equipped. We eat at the hotel and it was good and also very reasonable. Due to the early flight and the clocks going forward we were a little anxious that we would set our alarms incorrectly or they wouldn’t update overnight. The night receptionist said he would do a walk up call for us and also would have a grab bag for breakfast waiting for us, as well as organising a taxi. The call happened and the breakfast bag was waiting for us with the Taxi. The staff couldn’t have been more helpful and made what was a very stressful time very pleasant, thank you.

Beautiful, characterful hotel with excellent service and facilities plus value for money. Hope to return.

My boyfriend and I stayed in one of the penthouses and loved it! The view of the city, the mountains and the sea from the three balconies was just beautiful. The room is not only stylish and comfortable, but also has a fully equipped kitchen, which we always appreciate when travelling. There is a fairly large smart TV in the lounge but with this view we didn't even switch it on :) The location is good, it's a 15min walk to the centre of Santa Cruz and there is a tram stop 5min away which takes you to the main bus station and La Laguna, we will definitely be back on our next trip!

Me and my partner David stayed at the Chalet Anagato for 1 week in March 2016! We had an absolutely fantastic time and would recommend anyone to stay there! The house was very clean and tidy, there was plenty of room to cook. A beautiful garden with two friendly cats. We stayed in the balcony room for 3 nights then moved to the garden room both of which had their own perks. There is a shared bathroom with other guests, but it was always so clean and used respectably. The owner Jesús Del Álamo was an incredible host, made sure we felt at home and helped us with anything we needed. Most mornings he made breakfast for the other guests if they requested. So overall a fantastic stay I would definitely stay here again instead of a Hotel in one of overcrowded southern resorts. I would suggest hiring a car as it is far north, but everything in Tenerife is within driving distance. Tereza & David

Lovely hostel in the city center. Everything in walking distance. Clean and friendly staff, but the rooms are in urgent need of renovation and the photos have nothing to do with the actual conditions. Difficult to sleep with frequent switching on the lights in the common areas, which shines through see through glass parts in the doors.

In addition to the large size of the suite, there is no service and quality worth looking forward to. The hotel is located in a remote location with a one-way street in front of the door, making it inconvenient to get in and out. There is no sense of service or smile at the front desk. The two people are chatting all the time, even if you have been standing in front of them for a long time. I booked a suite. If I live in such a remote area and don't make the room larger, it will really be useless. The breakfast was too simple, with very few hot dishes. One customer picked up a plate of papaya and never received a replacement. The fruit plate remained empty. The restaurant was in a dark underground space and had a musty smell. There is a swimming pool in the hotel, but there are a lot of fallen leaves and no one is swimming. I checked out quickly after two nights.