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The Valparaiso Palace is a charming hotel with delightful staff who are friendly attentive and helpful. Whether greeting you on your arrival, down in the lower pool area or up in the restaurant and bar area, all are equally welcoming and ready to help with whatever you would like. As with other guests I spoke to, this was a return visit for us and we enjoyed the gardens and pools in particular when our family joined us. We had several spa treatments and they were first class.

The hotel is really good, the staff is friendly and they do everything possible to make your stay pleasant. However, the room did not have a double bed but two comfortable single beds all the same. But the most annoying thing is the simple glazing and the curtains which let in light. For a four star and quite surprising but the stay still went well and the kindness of the staff really adds to a satisfactory experience, thanks to their daily work! Ps: don't hesitate to have breakfast, it's buffet style and it's really good! In addition, if you have to take the plane the next day before the buffet opens, you will be entitled to a good pic-nik prepared by them ☺️

Stayed here for 7 days and writing this review just after checking out, all in all a nice hotel but with some pros and cons. Cons: - Room is a LOT smaller than advertised, with just enough room to walk around the bed. We paid for a decent room and expected what was shown on the pictures for ‘our room’ category but it was false advertisement. - Building site is noisy and an eye sore while sat around the pool. I actually knew about this before we booked but looking at the pictures from previous reviews it looked like most of the structure was up so the noisy bits were finished, I was wrong. I feel they should tell people on booking about it. - No table or chairs on balcony. We paid a lot for the room too through *********** and the pictures advertised for that room were nothing like what we booked. I called reception every single day on my 7 day holiday to ask for a chair and they promised the next day we could get one, we never got one. This would be ok if there was somewhere else to sit in the room but there is nowhere other than the bed. So we lay on the bed and played cards in the evening and didn’t use the balcony. We had a sea view too, so a shame we couldn’t sit out. - Pool bar closes at 5pm, they have a beautiful bar area with a TV, couches etc really lovely but no one sits in there in the evening because the bar is shut, and in the day everyone is sat around the pool. Bit of a shame to have such a wasted space that is so nice. - No tea/coffee making facilities in the room, didn’t have a cup of tea whole holiday. - No bottled water in room (didn’t bother me as just bought a big bottle each night from supermarket) - No iron in the room so we just wore creased clothes. - Sun loungers around the pool are really uncomfortable due to a metal bar that goes across them and dig into your back there isn’t a way around it. - Maid took one of our room key cards for some strange reason. Pros: - Staff are really lovely, the receptionist, bar lady, lifeguard (who gives you the towels everyday) all really nice friendly people who can’t do enough for you. - Room is cleaned everyday. - Excellent location! A short stroll to cala major centre where you’ll find the beach and all the restaurants/super market. - Porto Pi shopping centre is a 10-15 minute walk and is AMAZING, they have Zara, Mango, Bershka, Stradivarius and more. - Palma town centre is very close just 10 mins on the number 4 bus 2 Euro per person each way. - Fresh towels everyday, we brought them to the beach too no issues. - I have to hand it to them the shower in the room is lovely. Hot water no problem. - Breakfast is lovely, I wasn’t expecting much but it was really good. If you are British don’t be expecting full English type food (which we didn’t anyway) but they have an amazing selection of cheeses, meats, breads, fruit, cookies pastries brownies even churros. They do have sausage and bacon but it’s like hot dog sausage. We really enjoyed our stay as we LOVE Cala major but per

The hotel itself is nice- clean rooms and the staff were friendly and attentive. The pool is good (although very, very deep so not for kids) and the breakfast had a decent selection. The main problem we had was the noise! We were put in a room at the front of the hotel, the noise from the main road was constant and we couldn’t really use the balcony. It also made it difficult to sleep. We were also woken up multiple times by other guests who came in at all hours drunk, shouting, singing and clattering around. So if you’re planning to stay here my advice would be into request a room at the back of the hotel and take ear plugs!

We had a small family reunion in this wonderful hotel. Simply can't praise the staff enough, from efficient and friendly reception staff,to the staff at the snack bar as well as house keeping. The rooms and facilities are spotlessly clean and all provisions for our comfort were met. For those of us who had the breakfast thought it was of high standards. The location of the hotel was excellent with a bus stop close by for trips to central Palma, or a quick downhill walk to Porto Pi commercial centre. Thank you Agusta for such a wonderful stay. You are all amazing.

Let’s talk about the dissatisfaction first. Due to my negligence at the time, I only filled out a check-in when two people checked in to book a room. After that, there was no notification the next day that an additional fee of 30 euros per night would be charged. I felt a little dissatisfied with the additional charge. The premise is OK. When I checked in, I was told that I had no objection at all. It was annoying to tell me the next day. Secondly, the hotel facilities are a bit old, but after all, they are there for how many years they have been in business. Besides, the advantages are that the restaurant is good. Mallorca is actually quite big. The hotel is an hour's drive from attractions such as the Jelly Sea. Looking left and right, the toiletries are all from Bvlgari. However, considering that the room price is around 1,500 per night in the off-season, it cannot be said to be cost-effective.

The service and our room was fantastic. The team went above and beyond to help me surprise my partner’s birthday. However I was little disappointed with the rooftop “pool”, the picture online was very deceptive and appears to be a little bigger/ deeper but it was just a small tub to splash your toes in. But apart from that the staff was fantastic and very much aestically pleasing x

The hotel is located at a height which gives really nice views from the common areas. The staff is very nice and friendly. A nice breakfast spread at the restaurant and a nice bar for cocktails. Located close to public transportation and a big mall which has multiple places to eat and shop.

The hotel is a bit far from the center but bus line 4 takes you there. The reception staff is super nice and friendly, they help you or provide the information you need, it's the best thing about the hotel. You can have a clothes iron by leaving a deposit of 20 e that will be returned to you on the day of departure. The rooms are quite old and smell musty mixed with humidity. It is quite cold in the bathroom as it has an open crack that leads directly to the street and cannot be closed or covered. It's a shame because the rooms have a lot of potential if they did a little renovation. The views from the terrace of the hotel are wonderful to the port.

The room is very clean and the front desk service is also very good, but the facilities are not that new, but the breakfast is delicious. The sea view room is worth the price, but the sound insulation is not very good